MS Office (Word, Excel, Outlook, PowerPoint, One Note, Access)
Nayri Jamjian
Tenafly,NJ
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable Teller with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Overview
4
4
Languages
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Teller II
TD Bank
Englewood Cliffs, NJ
03.2018 - Current
- I became a TD employee since March 2018.
- During my experience I earn LIE champion title and I use my creativity in any role that I am in within the team and represent my store on each LEI meetings.
- I clearly document my work on assignments and projects before the due-dates and always try to keep a positive role to show how much I enjoy my job.
- Performing routine and intermediate branch and customer services duties by accepting retail and commercial checking and savings deposits, processing loan payments, cashing checks and savings withdrawals, and assisting with night depository and vault duties.
- Exceeded quarterly sales goals by 100%.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Assisted estimated varies number of customers each limited time frame and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Responsibility Technical Skills: Encore/ Encore Platform / Titan Web Client / CMOD / Virtual Q / Fidelity/ FileNet, Welcomed guests upon entry to the hotel, assisted with check in and check out.
Front desk representative/ receptionist
Clinton Inn Hotel
Tenafly, NJ
10.2015 - 01.2017
- Collaboration.
- Problem-solving.
- Prepare paperwork for legal suits.
- Call delinquent account holders and negotiate payments.
- Prepared check out receipts and collected payments from departing guests.
- Encoded and organized pertinent information and data into the computer.
- Ability to work under pressure and manage and resolve guest issues or complaints.
- Responsible for guest reservations, monitoring guest emails and email inquiries, including assisting current and future guest local travel arrangements.
- Direct experience with maintaining reservation system, room assignment and processing hotel documents.
- Coordinating conference and meeting space areas based on the requirements and handling event planning issues.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Sale assistant / Event organizing
Healthway Natural Foods – Tenafly NJ
04.2014 - 05.2015
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Answered incoming telephone calls, took down messages and provided information.
- Communicated with insurance companies to obtain pre-authorizations for treatment.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
Cahier / Sale assistant / Merchandiser
Primadonna Collection" Store, RGAM Retail Group
Yerevan, Armenia, Armenia
01.2012 - 02.2013
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Worked with managers and advertising directors to optimize promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Updated pricing and signage to complete product displays and educate customers.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Organized and tracked departmental receipt flow for new and reordered merchandise.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks by size, style and color.
Store Manager / Cashier / Sale assistant
Bravo & Abitare Fashion Clothing Store
Yerevan, Armenia, Armenia
01.2010 - 12.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted thorough market analysis and changed sales policy accordingly.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed and prepared reports for provisioning.
- Manage orders procedure and select the requested dresses and accessories.
- Trained eight sales specialists and set seasonal sales targets for the team.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Designed and oversaw the implementation of promotional campaigns in line with sales policies.
- Over-viewed merchandising to adjust to the local market and maximize sales.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Education
Complete the ESL courses - undefined
Bergen Community College
01.2015 - 01.2017
Bachelor’s degree - Social Cultural Service & Social Worker
Mesrop Mashtots University
Armenia, Yerevan 01.2009 - 01.2013
Skills
Problem-solvingundefined
Affiliations
- Member of Armenian National Students Association (ANSA)
- Member of Armenian General Benevolent union (AGBU)
Additional Information
- Awards and achievements: Earn LEI Champion Title since 2018 & Nominate a Guardian Angel on 2019
Software
Google Drive (Docs, Sheets, Slides, Forms)
Email (mail merge, filters, folders, rules)
Presentations/Slideshows (PowerPoint, Google Slides, OpenOffice Impress, Tableau)
Timeline
Teller II
TD Bank
03.2018 - Current
Front desk representative/ receptionist
Clinton Inn Hotel
10.2015 - 01.2017
Complete the ESL courses - undefined
Bergen Community College
01.2015 - 01.2017
Sale assistant / Event organizing
Healthway Natural Foods – Tenafly NJ
04.2014 - 05.2015
Cahier / Sale assistant / Merchandiser
Primadonna Collection" Store, RGAM Retail Group
01.2012 - 02.2013
Store Manager / Cashier / Sale assistant
Bravo & Abitare Fashion Clothing Store
01.2010 - 12.2011
Bachelor’s degree - Social Cultural Service & Social Worker
Mesrop Mashtots University
01.2009 - 01.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Interests
Reading adventure Poems
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