Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

NAYTONIE WILLIAMS-LIGHTSEY

Valparaiso,Indiana

Summary

High-performing and self-motivated over-achiever with exceptional knowledge of communications, marketing, promotions and business operations/administration. Exceptional customer service skills; develops client loyalty through expertise in relationship building and needs assessment. Accomplished in driving marketing programs, building brand awareness and promoting company image. Computer skills include Microsoft Office (Word, Excel & Publisher) and WordPerfect.


Expertise includes: Public Speaking & Networking Administrative Support & Office Management Special Promotions & Event Planning Meeting Planning & Calendar Management Internet Research & Communication Filing & Confidential Record Keeping Marketing, Outreach & Public Relations Client Relations & Customer Service Media and communications professional experienced in handling stress and changing demands of different projects. Offers coordination skills, promotional knowledge and background organizing plans. Looking to put knowledge and abilities to good use in deadline-driven position. Experienced professional focused on meeting or exceeding objectives seeking Communications Specialist position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.

Overview

30
30
years of professional experience

Work History

Administrative Assistant

THE CHATEAU BANQUET HALL
Merrillville, Indiana
12.2007 - Current
  • Provide a high level of administrative and operational support to the executives, clients, suppliers, business associates and service vendors for this full-service private event hosting facility
  • Scope of responsibility includes general reception, phone communications, appointment scheduling, record keeping, expense tracking, calendar management, bookkeeping and preparation of a wide range of correspondence, timekeeping, deposits and reports
  • Work closely with customers and event planners to assess needs, prepare estimates, coordinate resources, plan logistics and oversee all aspects of seamless events
  • Create customer contracts in Microsoft Word and explain all contractual matters; collect payments, record transactions/sales and expenses, and prepare sales forecasts using Microsoft Excel
  • Interface with secretaries, managers, servers and cooks to share information on contract/event specifications and ensure customer needs are met
  • Utilize Microsoft Word, WordPerfect and shorthand to take dictation and transcribe confidential records and correspondence for the executive team
  • Plan, schedule and coordinate meetings for sales
  • Maintain financial records, including monitoring of budgets
  • Collaborate with the accountant to create reports for tax purposes and make sales tax payments.
  • Established new customer service and problem resolution processes to improve client satisfaction rates.
  • Interviewed, supervised and motivate staff members to achieve optimal productivity.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Managed teams of professionals focused on improving initiatives.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Organized weekly staff meetings and logged minutes for corporate records.

Business Manager

YAZOO CITY BLUES INC
Chicago, Illinois
08.2007 - Current
  • Core member of the start-up and management team for a company operating eight auto service centers throughout Chicago and Northwest Indiana
  • Responsible for most internal business operations, marketing and financial affairs, along with inventory control and human resources
  • Oversee all primary accounting functions, including purchasing, accounts payable, accounts receivable and sales projections, and collaboration with the payroll administrator (ADP)
  • Define marketing goals and scope, and develop and implement systems to drive growth in sales revenue, customer retention and account value
  • Research, write and design marketing/collateral materials, along with in-house processes and procedures to execute corporate business communications
  • Track sales for each shop, order parts and supplies, manage shop bookkeeping (Quickbooks) and prepare business letters for attorneys and spreadsheets for in-depth record-keeping
  • Develop standard and promotional product line positioning and pricing to maximize gross margin, maintain competitive product offerings, improve profits and increase demand.

Education

MBA -

UNIVERSITY OF PHOENIX
11.2008

B.A. - Broadcast Journalism

NORTHERN ILLINOIS UNIVERSITY
8.2003

Skills

  • Supervising Personnel
  • Meeting Support
  • Records and Database Management
  • Managing Subcontractors

Timeline

Administrative Assistant

THE CHATEAU BANQUET HALL
12.2007 - Current

Business Manager

YAZOO CITY BLUES INC
08.2007 - Current

MBA -

UNIVERSITY OF PHOENIX

B.A. - Broadcast Journalism

NORTHERN ILLINOIS UNIVERSITY

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NAYTONIE WILLIAMS-LIGHTSEY