Nayubel Parra
Miami,FL
Summary
I am a responsible, decisive person, with the ability to learn and efficient in fast paced period.
• Proficiency in languages
• Great communication
• Ability to adapt and learn in any field of work
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate
Aldi USA
03.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Selling Manager
Tenerife Sea Experience
05.2021 - 02.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Manager
Stefano Mulas
04.2013 - 04.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Cashier Supervisor
New Sun
03.2011 - 03.2013
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Dental Receptionist
Vidental
01.2008 - 02.2011
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor of Science -
ÍES Granadilla De Abona
Tenerife Spain09.2008
Skills
- Suggestive Selling
- Store Operations
- Customer Loyalty
- Complaint Handling and Resolution
- Incoming Call Reception
- Customer Service Best Practices
- Customer Service
- Attention to Detail
- Computer Skills
- Customer interaction
- Cash Handling
Certification
Insurance Customer Representative
License # G179194
Timeline
Associate
Aldi USA
03.2024 - Current
Selling Manager
Tenerife Sea Experience
05.2021 - 02.2022
Restaurant Manager
Stefano Mulas
04.2013 - 04.2020
Cashier Supervisor
New Sun
03.2011 - 03.2013
Dental Receptionist
Vidental
01.2008 - 02.2011
Bachelor of Science -
ÍES Granadilla De Abona