Excel
Nayyirah Wilson
Data Analyst / Helpdesk Specialist
Columbus,OH
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, task prioritization skills. critical and analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations. Proven to understand customer requirements and translate into actionable project plans.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Data Analyst
Honda
06.2022 - Current
- Provides input for complex data science and big data mining projects.
- Utilized data visualization tools to effectively communicate business insights.
- Led projects aimed at improving data accuracy, resulting in enhanced reporting reliability across departments.
- Implemented automated reporting systems, reducing manual workload and increasing productivity by 50%.
- Presented analytical findings to senior management, facilitating informed decisions on business operations and strategy.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Analyzed complex datasets to identify trends and inform strategic decision-making processes.
- Developed training materials to enhance team knowledge of products and support processes.
Product Support Specialist
Allegiance Administrators
10.2020 - 05.2022
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Collaborated with clients to define project requirements and translate them into functional designs.
Project Manager
Brightview
06.2018 - 04.2020
- Developed project plans, timelines, and resource allocation strategies to optimize workflow.
- Facilitated regular status meetings to ensure alignment among stakeholders and track progress.
- Utilized project management software to monitor milestones and adjust schedules as needed.
- Analyzed project outcomes to identify areas for future improvement and efficiency gains.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Data Entry Specialist
Facility Source
05.2016 - 08.2017
- Processed high volumes of data with precision, ensuring accuracy and consistency across multiple databases.
- Conducted routine audits of entered data, identifying discrepancies and implementing corrective measures to maintain integrity.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
Customer Service Representative
Teleperformance
09.2015 - 05.2016
- Analyzed and processed appeals, ensuring compliance with regulatory guidelines and organizational policies.
- Developed and maintained comprehensive case files, enhancing information retrieval efficiency.
- Trained new team members on appeals processes and best practices, fostering knowledge transfer.
- Resolved complex grievance appeals, ensuring compliance with regulatory standards and internal policies.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
Education
Associate - Business Administration and Management
University of the Virgin Islands
St Croix, VI06.2014
High School Diploma -
St. Croix Educational Complex Career And Technology Education Center
05-2012
Skills
- Data visualization and presentations
- Excel functions
- SQL
- Python
- Data extraction
- Microsoft Access
- Project planning and development
- Document management
- Technical support
- Project tracking
- Client relations
- Service ticket tracking
- Microsoft PowerPoint
Certification
- CompTIA A+ November 2022 to Present
- Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Developed methods to integrate automation and report building to significantly improve workflow efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
SQL
Python
Interests
HIKING
PERSONAL DEVELOPMENT
WELLNESS SEMINARS
Timeline
Data Analyst
Honda
06.2022 - Current
Product Support Specialist
Allegiance Administrators
10.2020 - 05.2022
Project Manager
Brightview
06.2018 - 04.2020
Data Entry Specialist
Facility Source
05.2016 - 08.2017
Customer Service Representative
Teleperformance
09.2015 - 05.2016
Associate - Business Administration and Management
University of the Virgin Islands
High School Diploma -
St. Croix Educational Complex Career And Technology Education Center
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