Nayyirah Wilson
Columbus,OH
Summary
Experienced Analyst with strengths in data analysis, quality data reporting, and project collaboration. Skilled in Microsoft Excel, analytical thinking, and cross-functional coordination, with a record of improving processes and clear stakeholder communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Technical Analyst I
Goken America
Dublin, Ohio
06.2022 - Current
- Enhanced data conversion success rates through research and analysis of processes, identifying inefficiencies and implementing targeted improvements.
- Developed and presented spreadsheets, summaries, and dashboards by analyzing data and translating key findings into actionable insights.
- Coordinated with cross-functional teams to define business requirements, clarifying reporting needs to ensure alignment with project goals.
- Documented findings and procedures in organized formats to support internal teams and maintain consistency.
Product Support Specialist
Allegiance Administrators
Dublin, Ohio
10.2020 - 03.2022
- Analyzed user feedback to create solutions that improved the overall user experience of client websites.
- Collaborated with design and marketing teams to implement website changes that enhanced user engagement.
- Transcribed meetings and discussions, ensuring accurate documentation for team reference and project continuity.
Area Project Manager
BrightView
New Albany, Ohio
06.2018 - 04.2020
- Identified potential risks for each project and developed mitigation plans to minimize disruptions and enhance project outcomes.
- Resolved conflicts among project stakeholders, facilitating collaboration and ensuring successful project delivery.
- Reviewed site plans, scopes, and work orders for long-term and new client projects, ensuring contract compliance and alignment with project goals.
Recovery Specialist
Alliance Data
Westerville, Ohio
09.2017 - 05.2018
- Trained new recovery specialists on best practices and company protocols to ensure consistent service delivery.
- Monitored performance metrics and reported insights to inform strategy refinement.
- Pursued professional development opportunities to enhance finance and budget practices.
Education
High School Diploma -
St Croix Educational Complex
Virgin Islands, USA06-2012
Skills
- Data analysis
- Data conversion
- Dashboard development
- Microsoft Excel
- Report documentation
- IT best practices
- Cross-functional coordination
- Analytical thinking
Certification
- CompTIA A+ (certified)
- CompTIA Network+ (currently)
Timeline
Technical Analyst I
Goken America
06.2022 - Current
Product Support Specialist
Allegiance Administrators
10.2020 - 03.2022
Area Project Manager
BrightView
06.2018 - 04.2020
Recovery Specialist
Alliance Data
09.2017 - 05.2018
High School Diploma -
St Croix Educational Complex