Naz Ali
Brooklyn
Summary
Banking Client Consultant with 7+ years of experience in banking and retail. Experienced in providing excellent customer service, efficiently resolving client issues, ensuring regulatory compliance, and driving business growth through effective sales and relationship-building strategies.
Overview
7
7
years of professional experience
Work History
Client Consultant
Flagstar Bank
01.2023 - Current
- Assisted clients with accounts, wire transfers, mobile banking, and daily transactions
- Resolved account issues and referred customers to appropriate products
- Processed deposits, withdrawals, loan payments, and checks accurately and efficiently
- Supported audits; reconciled $33K+ cash drawers and balanced $100K+ vaults
- Ensured compliance with bank policies, federal regulations, and internal procedures
- Identified sales opportunities and contributed to branch growth goals
- Collaborated with leadership to manage vault operations and meet branch performance targets
Retail Sales Associate
Macys
11.2021 - 03.2022
- Delivered personalized service and resolved customer issues.
- Handled payments, returns, and exchanges efficiently.
- Recommended products and promoted store credit card enrollment.
Cashier
McDonald's
10.2018 - 11.2021
- Provided friendly, attentive service to all customers upon entry and throughout their visit.
- Processed card payments and managed transactions using POS systems.
- Operated and reconciled cash registers, including opening and closing procedures.
Retail Sales Associate
Bath & Body Works
09.2020 - 02.2021
- Assisted customers in locating products and delivered a high-quality shopping experience.
- Responded to customer inquiries and resolve complaints quickly and professionally.
- Processed returns and exchanges in accordance with store policies.
- Maintained a clean, organized store environment and restocked merchandise.
- Conducted inventory checks and supported stock management tasks.
Education
High School Diploma -
Brooklyn Bridge Academy
Brooklyn, NY06.2021
Skills
- Customer Service & Client Relationship Management
- Sales, Cross-Selling & Revenue Growth
- Regulatory Compliance & Federal Regulations
- Audit Support, Financial Transactions & Cash Handling
- Problem Resolution & Conflict Management
- Team Collaboration, Leadership & Staff Development
- Adaptability, Efficiency & High-Performance Work Ethic
Languages
Urdu
Punjabi
Timeline
Client Consultant
Flagstar Bank
01.2023 - Current
Retail Sales Associate
Macys
11.2021 - 03.2022
Retail Sales Associate
Bath & Body Works
09.2020 - 02.2021
Cashier
McDonald's
10.2018 - 11.2021
High School Diploma -
Brooklyn Bridge Academy