Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Naz Sanchez

Addison,IL

Summary

Adept at fostering professional growth, I leveraged my expertise in training program development and creative problem-solving at Pitney Bowes to enhance staff productivity and retention significantly. My approach combines effective public speaking with strategic leadership development, achieving notable improvements in employee performance and engagement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Excellent Operation Trainer

Pitney Bowes
11.2021 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Promoted a culture of continuous learning by advocating for professional development opportunities.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Collaborated with subject matter experts to create accurate training content.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Used Software to design training for Type employees and increase company retention and productivity rates Number%.
  • Provided coaching and mentoring to employees.
  • Facilitated virtual, in-person and blended learning sessions.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Developed job-specific competencies and performance standards.
  • Created and oversaw Type training programs for operations.
  • Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
  • Developed and implemented successful onboarding program.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Worked with vendors to customize courseware to accommodate business needs.
  • Wrote training manuals for Type employees and Type positions according to strict company guidelines and Type protocols.
  • Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
  • Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
  • Elevated participant engagement by developing interactive training modules.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Increased employee competency with creation of targeted skill development paths.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Promoted culture of continuous improvement by initiating regular training feedback loops.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Conducted comprehensive needs assessments for tailored training programs, enhancing employee performance.
  • Led cross-functional team to update training curricula, keeping pace with industry changes.
  • Pioneered mentorship program, fostering professional growth and development.
  • Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
  • Enhanced training accessibility, converting traditional materials into e-learning formats.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Server/ Manager

I HOP Restaurant
02.2012 - 04.2017
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Led team of servers to consistently meet customer service and sales targets.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Optimized server configurations for improved performance, reliability, and costefficiency.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
  • Enforced compliance with uniform and personal presentation standards.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed relationships with external vendors/partners effectively to ensure timely delivery of hardware/software resources required for supporting server infrastructure.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized quality assurance by completing frequent line checks.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Streamlined processes through automation of routine tasks, increasing overall productivity.
  • Ensured data security by implementing robust backup strategies and disaster recovery plans.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
  • Contributed ideas for improving server procedures during weekly meetings with management staff.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
  • Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
  • Increased team productivity with thorough training sessions and consistent performance feedback.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
  • Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
  • Maintained detailed records of daily sales transactions for accurate reporting purposes.
  • Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Conducted regular server performance audits to identify and rectify potential bottlenecks, improving overall system efficiency.
  • Enhanced team productivity with thorough documentation of server configurations and maintenance procedures.
  • Boosted network security, installing and configuring firewalls and intrusion detection systems.
  • Initiated proactive monitoring strategy, significantly reducing downtime and improving user experience.
  • Empowered team members through targeted training sessions on server management best practices and troubleshooting techniques.
  • Improved server uptime by systematically upgrading hardware components and implementing redundancy protocols.
  • Coordinated with stakeholders to understand business needs, aligning server management strategies with organizational goals.
  • Achieved significant cost savings by negotiating with vendors for better rates on hardware and software.
  • Led evaluation and integration of virtualization technologies, increasing resource efficiency and flexibility.
  • Reduced server response times by optimizing system configurations and load balancing.
  • Managed daily server backups to ensure data integrity, leading to significant reduction in data loss incidents.
  • Strengthened data protection measures, implementing advanced encryption standards and access control mechanisms.
  • Ensured high availability of services to users by meticulously planning and executing server maintenance schedules.
  • Facilitated seamless migrations to cloud platforms, enhancing scalability and resource optimization.
  • Advanced environmental sustainability initiatives by optimizing server energy consumption and advocating for green data center practices.
  • Streamlined server deployment processes, facilitating quicker turnaround times for new project setups.
  • Promoted cross-functional collaboration, working closely with development teams to ensure optimal server configurations for application performance.
  • Customized server solutions to meet specific project requirements, improving project outcomes and client satisfaction.
  • Fostered culture of continuous improvement, leading by example in adoption of new technologies and practices.
  • Played key role in disaster recovery planning, developing and testing robust recovery procedures.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.

Education

Associate D - Mediical Billing And Coding

Everest College
Skokie, IL
10.2010

Skills

  • New Hire Training
  • Planning and coordination
  • Public Speaking
  • Creative Problem-Solving
  • Train-the-Trainer
  • First Aid
  • Proficient in Software
  • Training material updates
  • Resource procurement
  • Training initiatives
  • Training Program Development
  • Classroom experience
  • Job Skill Building
  • Leadership Development
  • Team Exercises
  • Work Coordination
  • Data organization
  • Resource Coordination
  • Data Entry
  • Corporate Training Programs
  • Employee Performance Reviews
  • Employee surveying
  • Training Program Design
  • Individualized Instruction
  • Human Resources

Accomplishments

  • Collaborated with team of Number in the development of Project name.
  • Supervised team of Number staff members.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by introducing Software for Type tasks.

Certification

  • Area of certification
  • OSHA Certified
  • CPR/AED Certification
  • State Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification

Languages

Spanish
Full Professional

Timeline

Excellent Operation Trainer

Pitney Bowes
11.2021 - Current

Server/ Manager

I HOP Restaurant
02.2012 - 04.2017

Associate D - Mediical Billing And Coding

Everest College

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Naz Sanchez