Nazair Fernandes
Roxbury,MA
Summary
Compassionate Youth Supervisor recognized for ability to manage tasks with high productivity and efficiency. Possess strong skills in behavior management, program planning, and team leadership. Excel in communication, empathy, and problem-solving, ensuring positive outcomes in challenging environments. Committed to fostering supportive and engaging spaces for youth development. Skilled Computer Technician with comprehensive experience in troubleshooting, repairs, and system installations. Strengths include diagnostic skills, customer service, and a solid understanding of computing hardware and software. Previous roles have seen consistent resolution of technical issues, ensuring optimal system performance and minimizing downtime.
Overview
1
1
year of professional experience
Work History
Computer Technician
Natick Public Schools
Natick, MA
01.2024 - 05.2024
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Assessed customer needs and provided advice on appropriate products or services.
- Performed basic network troubleshooting and maintenance activities.
- Configured network settings as per customer requirements.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Replaced defective mechanical and electrical parts.
- Consulted with clients regarding equipment details, needs and problems.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Installed new systems and components according to service orders and manufacturer instructions.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Assessed and identified issues and quickly resolved to restore functionality.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Acted as single point of contact for customers during technical faults and security-related events.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Resolved customer complaints regarding the performance of their computers or other devices.
Assistant Manager
One Love Foundation
Boston, MA
07.2023 - 08.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
High School Diploma -
Natick High School
Natick, MA05-2025
Skills
- Network Operating Systems
- Help desk assistance
- Customer Service
- Attention to Detail
- Relationship Building
- Analytical Thinking
- Hardware Repair
- Hardware troubleshooting
- Work Integrity
- Technical Support
- Project Management
- Strategic Planning
- Team motivation
- Money Handling
- Customer outreach
- Child development knowledge
- Youth Mentoring
- Curriculum Planning
- Organizational Skills
- Resource development
- Program Evaluation
- Policy Implementation
- Written Communication
- Problem-Solving
- Professionalism
- Staff Oversight
- Effective Communication
- Teamwork and Collaboration
- Client Needs Assessments
- Conflict Resolution
- Active Listening
- Strategic Partnerships
- Community development
- Community Outreach
- Continuous Improvement
- Volunteer Management
- Adaptability and Flexibility
- Multitasking
- Reliability
- Self Motivation
- Analytical Skills
- Decision-Making
- Time management abilities
- Task Prioritization
- Team building
- Positive Reinforcement
Affiliations
- Gym
- Mentor
- Walking
- Soccer, Basketball
- Volunteer for school events
- Game Design Club
Accomplishments
- High Honors (Honor Roll)
- 4.0 GPA
- 3 AP Classes, 3 Honors Classes
Languages
English
Native/ Bilingual
Spanish
Limited
Creole (Kriolu)
Limited
Timeline
Computer Technician
Natick Public Schools
01.2024 - 05.2024
Assistant Manager
One Love Foundation
07.2023 - 08.2023
High School Diploma -
Natick High School
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