Nazanin Kazempour

as a front desk clerk, handles the front desk and is in charge of greeting guests, assigning guests to rooms and providing keys, managing guest accounts, collecting payments, resolving conflicts for guests and delegating guest service tasks to other hotel staff.

as a The front desk supervisor oversees hotel receptionists and night auditors, providing training, creating shift schedules and resolving complex conflicts

As concierge clerk,specializes in tending to guests' needs, including making reservations for dining, transportation, entertainment and local sightseeing. also provide information about the surrounding area and directions, assist during special events and collaborate with cleaning and maintenance staff to ensure guest rooms meet expectations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.