Nazanin Mathis
Cherokee,Texas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
4067
4067
years of post-secondary education
3
3
Certifications
Work History
Contact Service Specialist II
Baylor Scott and White Healthcare
10.2022 - Current
- Register new patients and schedule healthcare appointments.
- Provide information on behalf of the institution
- Responds to, and resolves routine and escalated inquiries through inbound phone calls.
- Maintaining detailed records of customer interactions, ensuring accurate documentation for future reference.
- Accurately communicates customer appointment details and preparation testing instructions
- Demonstrate empathy towards customer concerns, fostering trust and rapport during interactions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Reported issues to property manager so effective resolutions could be put into place.
Restaurant Customer Service Representative
Cherokee Corner Cafe
10.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed product recommendations based on individual needs.
- Responds to customer requests for product, services, and company information.
- Supported fellow team members during busy periods by stepping in to assist when needed.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Developed relationships with regular customers, fostering loyalty through personalized service and attention to detail.
National Certified Medical Assistant
Live Oak Medicine
12.2020 - 10.2022
- Directed patients to exam rooms, fielded questions, and prepared for physical examinations
- Performed medical record management, including filing, organizing, and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Build strong relationships with patients through effective communication that foster trust in the clinics commitment to quality care.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to team success with strong collaboration skills, assisting colleagues in various tasks when needed.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies by acting as a liaison.
Laboratory Assistant
Shannon Medical Center
01.2018 - 07.2019
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Handled hazardous materials responsibly following proper waste
- Perform phlebotomy for hard stick patients including pediatric and geriatric patients
- Obtaining samples from emergency and ICU critical patients
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Facilitated timely completion of experiments by maintaining a well-organized workspace and efficient workflow.
Customer Service Sales Representative
Cherokee Valley Farms
02.2005 - 06.2010
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Responded to customer requests for products, services, and company information.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Restaurant Customer Service Representative
Ice Cream Station
01.2006 - 12.2009
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Managed high-volume phone calls, taking orders accurately and efficiently.
- Proactively monitored inventory levels, alerting management to necessary stock replenishments in a timely manner.
- Exemplified strong multitasking skills, managing multiple orders simultaneously without errors.
- Handled cash transactions accurately, maintaining balanced registers at shift end.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Health and Human Services
Western Governors University
Millcreek, Ut06-2026
Bachelor of Science - Health and Medical Administrative Services
The College of Health Care Professionals
Houston, TX 05.2001 - 07.2022
Medical Assistant Certificate - Medical Assistant
The College of Health Care Professions
Certified Phlebotomy Technician Certificate - undefined
South Plains College
Skills
Client retention strategies
Cross-functional coordination
Call center experience
Customer service
Problem-solving
Time management
Data entry
Complaint resolution
Customer relations
Call management
Adaptability and flexibility
Team collaboration
Certification
NRCMA - National Registered Medical Assistant
Timeline
Contact Service Specialist II
Baylor Scott and White Healthcare
10.2022 - Current
National Certified Medical Assistant
Live Oak Medicine
12.2020 - 10.2022
Restaurant Customer Service Representative
Cherokee Corner Cafe
10.2019 - Current
Laboratory Assistant
Shannon Medical Center
01.2018 - 07.2019
Restaurant Customer Service Representative
Ice Cream Station
01.2006 - 12.2009
Customer Service Sales Representative
Cherokee Valley Farms
02.2005 - 06.2010
Bachelor of Science - Health and Medical Administrative Services
The College of Health Care Professionals
05.2001 - 07.2022
Certified Phlebotomy Technician Certificate - undefined
South Plains College
Bachelor of Science - Health and Human Services
Western Governors University
Medical Assistant Certificate - Medical Assistant
The College of Health Care Professions
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