Nazanine "Ashley" Pillsbury
Houston,Tx
Summary
Results-driven Senior HR Executive with 10+ years of experience leading people operations, talent management, and organizational development across multi-location businesses. Proven track record of aligning HR strategies with business goals, enhancing employee engagement, and driving cultural transformation. Expertise in HR leadership, talent acquisition, employee relations, compliance, payroll, and benefits administration. Adept at leveraging HRIS and ATS systems to optimize HR processes and improve operational efficiency. SHRM-CP certified with a passion for fostering high-performance workplace cultures.
Software:
NetSuite, Paychex, ATS, QuickBooks, Microsoft Office, Synergy Suites
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager of People and Culture
Shipley Donuts
09.2022 - Current
- Aligned HR strategies with corporate goals, increasing employee engagement scores by 15% and improving retention by 10% year-over-year
- Led full-cycle recruitment and talent acquisition across 10+ locations, reducing time-to-fill by 25% and building a robust talent pipeline
- Streamlined payroll, benefits, and HRIS systems, cutting administrative processing time by 30% while ensuring compliance with all federal and state regulations
- Managed workplace investigations, conflict resolution, and employee relations, minimizing legal risk and enhancing compliance
- Spearheaded cultural transformation initiatives that boosted employee satisfaction survey scores by 18%, driving stronger collaboration and inclusivity
- Direct cross-functional HR projects, utilizing HR analytics and KPIs to improve talent acquisition and retention strategies
- Drive organizational growth by aligning workforce planning and design with business expansion and market trends
- Provided strong leadership to enhance team productivity and morale
Human Resources Manager
Shipley's Donuts
03.2010 - 11.2021
- Resolved 95% of employee relations issues internally, ensuring confidentiality and reducing external escalation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency, which reduced repeat complaints by 20%.
- Reduced time-to-hire by 30% by optimizing recruiting processes, leveraging technology, and streamlining candidate screening methods.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
Human Resources Associate
Shipley Donuts
09.2008 - 02.2010
- Reduced administrative errors by 15% through consistent proofreading and accurate record management.
- Optimized budget management by monitoring expenses and negotiating supplier contracts, reducing supply costs by 10% annually.
- Supported employee onboarding by training 10+ new hires per year on office procedures, software applications, and company policies.
- Coordinated communications, payroll assistance, registration, and other administrative functions to support smooth daily operations.
- Answered and routed calls on a multi-line phone system while greeting and assisting visitors.
- Maintained electronic and paper filing systems for efficient information retrieval.
- Reconciled account files and produced monthly reports to support financial accuracy.
Education
Certification -
SHRM-CP
Houston03.2022
High School Diploma -
Klein
Spring, TX05.2005
Skills
- Talent Acquisition
- Employee Engagement
- Workplace Compliance
- Employee Retention
- Payroll Management
- HR Metrics
- Performance Management
- Cultural Transformation
- Workforce Planning
- Benefits Administration
- Succession Planning
- HRIS Implementation
- Project Management
- Strategic planning
- Operations management
Certification
SHRM-CP — Society for Human Resource Management Certified Professional
Timeline
Senior Manager of People and Culture
Shipley Donuts
09.2022 - Current
Human Resources Manager
Shipley's Donuts
03.2010 - 11.2021
Human Resources Associate
Shipley Donuts
09.2008 - 02.2010
Certification -
SHRM-CP
High School Diploma -
Klein
CORE COMPETENCIES
- Skilled in driving HR strategies that align human capital with business goals to foster long-term growth and success.
- Expertise in creating high-performance cultures that boost employee engagement, retention, and talent development.
- Experienced in leading employee relations, resolving conflicts, and cultivating a positive, productive workplace.
- Proficient in using HRIS and ATS systems to optimize talent acquisition, payroll, benefits, and workforce planning.
- Strong track record in managing organizational change, driving innovation, and implementing new HR practices.
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