Nazar Pinkas
Strongsville,OH
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
9
9
years of professional experience
Work History
Owner
PNV Logistics Co
09.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Dispatcher
Nica's Freight Group
09.2019 - 05.2020
- Responded to over 15 daily caller requests with information about assistance and timeframes.
- Directed all dispatching, routing and tracking of 5 fleet vehicles.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed investigations to verify and resolve customer or shipper complaints.
- Documented all changes in computer tracking system.
Car Porter
North East Auto Credit
01.2017 - 06.2018
- Kept new and used vehicle lots neat and orderly and moved cars as directed by general manager in accordance with dealership display standards.
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Moved sold vehicles to maximize use of space and keep lot in order.
Electrician Helper
Nova Electric
07.2016 - 12.2016
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
Valet Driver
VIP Valet Parking
09.2015 - 06.2016
- Welcomed arriving guests and explained car retrieval procedures.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
Education
High School Diploma -
Strongsville High School
Strongsville, OH05.2016
Associate of Applied Science -
Cuyahoga Community College
Cleveland, OH05.2019
Skills
- Updating logs
- Verifying coverage
- Service Planning
- Service Coordination
- Prioritizing Calls
- Routing Orders
- Dispatching Field Personnel
- Delivery Policies
- Customer Relations
- Dispatching procedures
- Problem resolution
- Relationship development
- Communications
- Customer service
- Business operations
Timeline
Owner
PNV Logistics Co
09.2020 - Current
Dispatcher
Nica's Freight Group
09.2019 - 05.2020
Car Porter
North East Auto Credit
01.2017 - 06.2018
Electrician Helper
Nova Electric
07.2016 - 12.2016
Valet Driver
VIP Valet Parking
09.2015 - 06.2016
High School Diploma -
Strongsville High School
Associate of Applied Science -
Cuyahoga Community College
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