Summary
Overview
Work History
Education
Skills
Timeline
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Nazaree Hunter

Summary

Accomplished Care Center Representative at VRI, adept in critical thinking and problem-solving, enhanced customer satisfaction through efficient issue resolution and adept database management. Excelled in teamwork and adaptability, significantly improving team coordination and client communication. Proficient in Microsoft Office suite, demonstrating a strong blend of technical and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Care Center Representative

VRI
07.2023 - Current
  • Process new client referrals and enter client information into VRI databases. Answer client questions using unscripted and non-verbal responses.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Customer Service Monitoring Representative

ADT
06.2021 - 07.2023
  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.
  • Completing alarm processing in accordance with departmental procedure
  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs

Temp Emergency Care Center Representative

Connect America
02.2021 - 05.2021
  • Answers all incoming emergency calls promptly. Follows standard operating procedures for obtaining pertinent information depending on the nature of call.
  • Work under stress with accuracy in a calm and efficient manner, accurately recording pertinent information into computer aided dispatch (CAD) system simultaneously. Respond to situations in a positive and efficient manner.
  • Communicate with citizens, various police agencies, and various other agencies to provide and receive information and services as requested or required; provide excellent customer service.
  • Provide training and orientation to new employees; assist coworkers as necessary when available; work in a team environment. Attend meetings or training during shift or on overtime as directed

Customer Service Representative

CVS
03.2020 - 01.2021
  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Identify and address customer needs, with a goal of total satisfaction
  • Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
  • Recommend improvements to company processes for efficiency

Customer Care Specialist

Aflac
07.2019 - 02.2020
  • Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
  • Maintain accurate records of customer interactions and steps taken to resolve issues
  • Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
  • Report on key customer service metrics and identify noteworthy trends

Education

High School Diploma -

Norview High School
Norfolk, VA
06.2019

Skills

  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Critical Thinking
  • Problem-Solving
  • Adaptability
  • Teamwork
  • Time management

Timeline

Care Center Representative

VRI
07.2023 - Current

Customer Service Monitoring Representative

ADT
06.2021 - 07.2023

Temp Emergency Care Center Representative

Connect America
02.2021 - 05.2021

Customer Service Representative

CVS
03.2020 - 01.2021

Customer Care Specialist

Aflac
07.2019 - 02.2020

High School Diploma -

Norview High School

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Nazaree Hunter