Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Nazaret Josi

Orange Park,FL

Summary

Bilingual Service Assistant known for exceptional skills in leadership and organizational skills. Pursuing a new position where an understanding of the business administration will be widely appreciated.

Overview

1
1
Language
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience

Work History

Service Assistant

State Farm
Middleburg, FL
05.2021 - Current

Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Working with the agent to establish and meet marketing goals.

Military Spouse

U.S. Navy Spouse
Jacksonville, FL
09.2008 - Current

Prepare documents, materials, and household goods for frequent moves through the U.S. and internationally. Prepare correspondence, review, and complete documents. Input claims forms through Personal Property and ensured claims were processed correctly.

Utilize automated systems for planning moves, tracking, researching new locations and tracking expense by managing monthly budgets.

Parent Volunteer

Princess Anne Elementary
Virginia Beach, VA
01.2018 - 01.2021

Organized fundraisers, increased school funds, and coordinated field trips/school events. Assisted in the library with monetary transactions during the book fair. Active Homeroom Parent, helping in the classroom with learning activities and monitoring lunches and recess.

Girl Scout Troop Leader

USA Girl Scouts Overseas
Rota, Spain
01.2015 - 12.2018
  • Working in a partnership with girls and adults to provide a girl-led environment where girls can discover themselves, connect with the others, and take action to make the world a better place through the Girl Scout Leadership Experience .
  • Ensure that the program offered aligns to the GSLE by utilizing journey books and The Girls' Guide to Girl Scouting, customized with additional local experiences
  • Communicating effectively and deliver presentations and information to the individual or group.

Member Service Specialist

VyStar Credit Union
Fleming Island, FL
08.2013 - 07.2015
  • Provided quality member services to members by conducting phone transactions requested by members. Transactions included - funds transfers, wire transfers, and stop payments.
  • Opening various types of accounts, including but not limited to checking and savings (personal and business), certificates of deposits, IRA accounts, and money market.
  • Researching and investigating discrepancies and problems for the financial institution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Store Front Cashier

Chick-Fil-A
Virginia Beach, VA
09.2011 - 02.2012
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided positive customer experience with friendly and courteous service and resolved guest's issues and answered questions.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked and organized merchandise in front lanes.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.

Nursing Care

Sentara Virginia Beach General Hospital
Virginia Beach, VA
10.2008 - 07.2010
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Checked supply availability and laid out instruments for patient rooms.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

OS Processor II

Wachovia Bank
Jacksonville, FL
06.2005 - 09.2008
  • Performed inbound and outbound calls while monitoring the status of wire and funds transfers.
  • Issued and received wire funds transfers for processing and reviewed all wire transfers to ensure they agreed between all financial institutions and checking for suspicious information or activity.
  • Monitored wire authenticity and oversaw the exchange of foreign currencies in a transaction.
  • Received and reviewed incoming documents and materials.
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Researched and resolved discrepancies to maintain accuracy.
  • Monitored employee actions for adherence to safety procedures.

Education

Bachelor of Arts - Business Administration And Management

Saint Leo University
Saint Leo, FL
08.2019 - 05.2021

Skills

Customer assistance

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Certification

Customer Service Representative (4-40) Licensee

Timeline

Service Assistant

State Farm
05.2021 - Current

Bachelor of Arts - Business Administration And Management

Saint Leo University
08.2019 - 05.2021

Parent Volunteer

Princess Anne Elementary
01.2018 - 01.2021

Girl Scout Troop Leader

USA Girl Scouts Overseas
01.2015 - 12.2018

Member Service Specialist

VyStar Credit Union
08.2013 - 07.2015

Store Front Cashier

Chick-Fil-A
09.2011 - 02.2012

Nursing Care

Sentara Virginia Beach General Hospital
10.2008 - 07.2010

Military Spouse

U.S. Navy Spouse
09.2008 - Current

OS Processor II

Wachovia Bank
06.2005 - 09.2008
Nazaret Josi