Nazareth Channel
Denver,CO
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Commercial Painter
Extraordinary Paints
03.2024 - Current
- Ensured client satisfaction with frequent communication, addressing concerns, and providing updates on progress.
- Supported business growth through referrals from satisfied clients who appreciated the quality of our workmanship.
- Improved project efficiency by utilizing advanced tools and techniques to complete tasks quickly and effectively.
- Demonstrated versatility in skillset by proficiently using various types of paints, stains, varnishes, primers, and sealers.
Lead Cultivator
Natural Solutions
01.2017 - 11.2020
- Maintained detailed records of cultivation activities for accurate planning, tracking progress, and reporting purposes.
- Stayed current with industry trends through research, conferences attendance, networking events participation; applied relevant knowledge to improve operational efficiency continuously.
- Improved plant growth and health by implementing proper cultivation techniques and environmental controls.
- Managed crop rotation schedules to maintain soil fertility, prevent disease buildup, and promote sustainable growing practices.
- Mentored junior staff members in best practices for cultivation techniques leading to improved overall performance across the team.
- Collaborated with management to develop effective crop production plans based on seasonal needs and market demands.
Cannabis Trimmer
Private Care Provider
02.2015 - 12.2017
- Communicated with coworkers and management to report challenges.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
- Transported and loaded harvested items into delivery trucks.
- Harvested fruits and vegetables and prepared for sale or shipping.
- Evaluate harvesting conditions and identify obstacles.
Commercial Painter
Southwest Painting
03.2014 - 12.2016
Senior Team Customer Care
Xerox
11.2013 - 03.2014
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Mentored junior team members, fostering a positive work environment and encouraging professional growth.
- Analyzed customer feedback data to identify trends and develop targeted improvement initiatives.
Call Center Pharmacy Help Desk (SME)
Xerox
10.2012 - 11.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Associate of Arts - Psychology
Community College of Denver
Denver, CO12.2020
Skills
- Customer Service
- Customer Assistance
- Cash handling and management
- Issue Resolution
- Complex Problem-Solving
- Time management skills
- Staff Training
- Point of sale operation
- Problem-Solving
- Professionalism
Timeline
Commercial Painter
Extraordinary Paints
03.2024 - Current
Lead Cultivator
Natural Solutions
01.2017 - 11.2020
Cannabis Trimmer
Private Care Provider
02.2015 - 12.2017
Commercial Painter
Southwest Painting
03.2014 - 12.2016
Senior Team Customer Care
Xerox
11.2013 - 03.2014
Call Center Pharmacy Help Desk (SME)
Xerox
10.2012 - 11.2013
Associate of Arts - Psychology
Community College of Denver
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