Nazareth Rocher

• Provided high-quality patient care, including assistance with daily living activities and medical needs.
• Monitored patient vitals and reported changes to nursing staff, ensuring timely interventions.
• Assisted with mobility and rehabilitation exercises, enhancing patient recovery and comfort.
• Maintained accurate patient records and ensured adherence to care plans.
• Demonstrated strong interpersonal skills, building rapport with patients and their families.
• Ensured compliance with healthcare standards and safety regulations.

• Provided information and resolved inquiries regarding insurance coverage

for providers and members.
• Assisted supervisors with agent questions and sensitive calls.
• Identified trends from inquiries and suggested process improvements.
• Ensured compliance with HIPAA guidelines and regulatory standards.
• Acted as a liaison between various departments to address concerns.