NaZaria Kims
Summary
Highly motivated and experienced customer service representative with over three years of experience in providing excellent customer service. Possesses strong communication, problem-solving, and customer service skills in customer relations. I am a highly driven and hardworking professional who consistently delivers results, backed by excellent communication skills.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Sodexo Food Service
10.2024 - Current
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
- Professionally greeted visitors, responded to inquiries, and directed them to the appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
- Answered questions from customers regarding products and services offered by the company.
Hospitality Worker
Peopleready
07.2023 - Current
- Operated cash registers accurately and efficiently during peak hours of business.
- Monitored inventory levels for all items used in the hospitality area.
- Managed reservations for guests who wished to dine at the restaurant.
- Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
- Assisted in training new hospitality workers on proper procedures for providing quality customer service.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Cashier Team Lead
Forever XXI
07.2016 - 08.2022
- Developed strong working relationships with team members to foster collaboration.
- Recognize potential theft or fraud attempts by monitoring suspicious behavior.
- Resolved discrepancies between the POS system and physical money amounts in drawers at the end of the shift.
- Processed refunds and exchanges according to company policy.
- Guided cashiers on how to accurately ring up customers' purchases.
- Monitored cashier performance, providing feedback as needed.
Education
High School Diploma -
Parkview High School
Little Rock, AR05-2023
Some College (No Degree) - Biology
University of Arkansas
Little Rock, ARSkills
- Attention to detail
- Decision-making
- Customer service
- Effective communication
- Time management
- Conflict resolution
- File organization
Timeline
Administrative Assistant
Sodexo Food Service
10.2024 - Current
Hospitality Worker
Peopleready
07.2023 - Current
Cashier Team Lead
Forever XXI
07.2016 - 08.2022
High School Diploma -
Parkview High School
Some College (No Degree) - Biology
University of Arkansas
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