NAZARIO RODRIGUEZ
Odessa,Texas
Summary
Very successful manager with vast knowledge in banking/finance, call center environment, real estate, business finance, project management and corporate training and development. Proven success in sales management and working closely with partners in an effort to achieve customer and employee satisfaction. Self driven and motivated to lead a team of employees to reach their potential thus ensuring high productivity and team collaboration. Goal driven to ensure an environment that fosters growth, creativity, teamwork and overall success in all areas of customer service and employee retention and satisfaction. Aggressively pursues new sales leads resulting in high sales close rate. Understands importance of working with customers and other executives, as well as keeping staff informed and motivated.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Sales and Marketing/Owner
The Gourmet Tamale
09.2017 - Current
- I am responsible for all sales and marketing events for the company
- We aim to help fellow small business owners by creating, participating in and promoting local pop up and vendors markets
- Through local media campaigns and in person contact I promote the company's delicious food with the main focus being tamales
- I help maintain financial records and payment to vendors as well as any expenses the company may incur are approved by me
- Website design is part of my job description and as such have created a state of the art website with shipping included to reach customers in all 50 United States.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
Director of Sales
Southwest 66 Credit Union
07.2021 - 02.2024
- Responsible for all sales aspects of the credit union, from branch sales (checking/savings), lending department and call center
- My main focus was on proper sales techniques, i.e
- Needs based recommending, service to sell and maintaining proper phone etiquette for call center sales
- I get to train, develop and coach our MSO (member services officers) in sales and customer engagement
- I have three branches assigned to me located in the Midland-Odessa area which I am responsible for increasing sales and productivity
- The assistant branch managers are essential to my role as it is through them that consistency of sales and productivity remain in full effect
- Maintain personal knowledge of and embrace the corporate customer service, merchandising, and operating requirements
- Remain informed of corporate marketing and merchandising plans, expectations and timetable to ensure flawless execution in assigned store
- Support Store Manager in creating a sales culture that increases sales, fosters and develops a consultative selling environment and improves customer service
- Adhere to and enforce high levels of professionalism, work ethic, and work quality
- Represent the company and its efforts to support its communities
- Develop and cultivate strong working relationship with key business partners and leverage all internal resources to achieve company, territory, district, and store objectives
- Ensure that the store operates in full compliance with applicable laws, regulations and company policies including but not limited to talent management processes, pre-employment screening process, and associate file maintenance and compliance
- Perform cash pulls and make change orders and deposits in accordance with established policies
- Work with Store Manager in evaluating financial reports to develop strategies to consistently deliver results to the company's specified standards for sales, wages, profit and loss, shrink and other key metrics.
Branch Sales Manager
Southwest 66 Credit Union
02.2018 - 07.2021
- Responsible for all sales aspects of the credit union, from branch sales (checking/savings), lending department and call center
- My main focus was on proper sales techniques, i.e
- Needs based recommending, service to sell and maintaining proper phone etiquette for call center sales
- I get to train, develop and coach our MSO (member services officers) in sales and customer engagement
- I have three branches assigned to me located in the Midland-Odessa area which I am responsible for increasing sales and productivity
- The assistant branch managers are essential to my role as it is through them that consistency of sales and productivity remain in full effect
- Maintain personal knowledge of and embrace the corporate customer service, merchandising, and operating requirements
- Remain informed of corporate marketing and merchandising plans, expectations and timetable to ensure flawless execution in assigned store
- Support Store Manager in creating a sales culture that increases sales, fosters and develops a consultative selling environment and improves customer service
- Adhere to and enforce high levels of professionalism, work ethic, and work quality
- Represent the company and its efforts to support its communities
- Develop and cultivate strong working relationship with key business partners and leverage all internal resources to achieve company, territory, district, and store objectives
- Ensure that the store operates in full compliance with applicable laws, regulations and company policies including but not limited to talent management processes, pre-employment screening process, and associate file maintenance and compliance
- Perform cash pulls and make change orders and deposits in accordance with established policies
- Work with Store Manager in evaluating financial reports to develop strategies to consistently deliver results to the company's specified standards for sales, wages, profit and loss, shrink and other key metrics.
Branch Banker IV
BB&T
05.2009 - 01.2018
- Responsible for building long-term relationships with clients in-person and by phone
- Work to understand client's financial needs and consultatively address by making appropriate product recommendations or referring the client to a financial partner
- Manage relationships within the branch and deliver superior quality service in-person or by phone such that client needs are met on a consistent, positive basis
- Support all daily operations of the branch, including timely and efficient completion of client transactions while maintaining accurate records and thorough proper handling of all monies assigned.
Small Business Banker/Branch Manager
Wells Fargo Bank
03.1999 - 04.2009
- Provided a full range of business banking services to customers with an emphasis on business products
- Targeted home and mobile business people in emerging suburbs and in the branch office
- Actively cross-sold additional business products such as loans and cash management products through referrals to partners
- Made outbound calls with the goal of acquiring 100% of the customers' financial services business
- Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
Sul Ross State University
01.1998
Diploma in Advanced Studies - General Studies
Terrell County ISD Advanced Studies
01.1998
Skills
- Web Design
- Microsoft Publisher
- Microsoft Outlook
- Microsoft Word
- Excellent Communication Skills
- Advertising Campaigns
- Sales Coaching
- Sales Training
- Market research
- Project management
- Relationship building
- Team leadership
Certification
Mobile Notary
Tax Agent
Timeline
Director of Sales
Southwest 66 Credit Union
07.2021 - 02.2024
Branch Sales Manager
Southwest 66 Credit Union
02.2018 - 07.2021
Director of Sales and Marketing/Owner
The Gourmet Tamale
09.2017 - Current
Branch Banker IV
BB&T
05.2009 - 01.2018
Small Business Banker/Branch Manager
Wells Fargo Bank
03.1999 - 04.2009
Bachelor of Business Administration (B.B.A.) - Business Administration
Sul Ross State University
Diploma in Advanced Studies - General Studies
Terrell County ISD Advanced Studies
Mobile Notary
Tax Agent
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