Nazhier Smith
Syracuse
Summary
Dynamic professional with expertise in social media marketing and customer relations, honed at Charter Communications. Proven ability to engage over 32,000 followers on Instagram, leveraging narrative development and creative direction. Adept at multitasking and collaboration, delivering exceptional service and innovative content. Skilled in Adobe Suite, enhancing visual storytelling and brand promotion.
Overview
12
12
years of professional experience
Work History
Customer Sales Representative
Charter Communications, Spectrum
09.2020 - Current
- Managed customer accounts and updated information in the database.
- Documented customer interactions and feedback for future reference.
- Assisted customers with product inquiries and service requests.
- Trained new staff on company policies and customer service procedures.
- Developed relationships with existing customers through follow-up communications.
Social Media Influencer
Instagram
10.2016 - Current
- Creating weekly content through videos and pictures to over 36,000 followers with an average of 3,000 likes per post and having a profile with over 500,000 views
Customer Service
Wegmans
08.2013 - 09.2020
- Assisting Customers find the products they are looking for
- Completing Transactions for customers
- Restocking shelves and working with customers
- Greeted members and provided excellent customer service.
Education
Bachelor of Mass Media Art - Mass Media Arts
Clark Atlanta University
Atlanta, GA05-2020
Skills
- Narrative development
- Multitasking
- Organization and time management
- Public speaking
- Photography
- Videography
- Promotion
- Creative direction
- Critical analysis
- Collaboration skills
- Social media marketing
- Adobe Suite
- Editing
Timeline
Customer Sales Representative
Charter Communications, Spectrum
09.2020 - Current
Social Media Influencer
Instagram
10.2016 - Current
Customer Service
Wegmans
08.2013 - 09.2020
Bachelor of Mass Media Art - Mass Media Arts
Clark Atlanta University