Nazia Alam
Troy,MI
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
23
23
years of professional experience
Work History
Office Receptionist
Endocrine & Metabolic Disorders Center
03.2023 - Current
- Deliver effective customer service and administrative support in a busy practice, handling a customer intake of 50+ patients daily
- Respond to phone calls, manage insurance pre-certifications, and schedule diagnostic appointments, and medical consultations for 250+ patients weekly
- Organize and maintain medical records and correspondence files while transferring correspondence/medical records by mail, email, and fax
- Perform all bookkeeping functions, such as credits and collections, preparing and sending financial statements/bills, and maintaining financial records.
Medical Office Manager
Shahrokh Mansoori MD PC
01.2017 - 01.2023
- Schedule patients’ appointments
- Order medical and office supplies
- Insurance Verification
- Prior Authorization
- Surgery scheduling
- Procedure scheduling
- Record Management.
Medical Office Manager
Waseem Alam MD PC
01.2002 - 01.2014
- Order medical and office supplies
- Supervise office staff, including receptionists, and secretaries
- Maintain medical and staff records
- Arrange maintenance services as necessary along with miscellaneous duties
- Schedule patients’ appointments
- Assist with medical procedures and patient care as required
- Take phone calls
- Maintained the filing system and file all letters
- Received, directed and passed on telephone fax messages.
Education
Skills
- Office Management
- Communication
- Multitasking
- Organization
- Filing
- Maintaining records of office supplies
Professional Highlights
- Over 20 years of experience in a medical office.
- Functional knowledge of managing office workflow.
- Hands on experience in assisting doctors with medical vitals.
- Developed and organized charts for all new and current patients.
Timeline
Office Receptionist
Endocrine & Metabolic Disorders Center
03.2023 - Current
Medical Office Manager
Shahrokh Mansoori MD PC
01.2017 - 01.2023
Medical Office Manager
Waseem Alam MD PC
01.2002 - 01.2014
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