Nazia Dos Santos
Clifton,Virginia
Summary
I’m a young dedicated professional with experience in customer service, childcare, and telesales. I work well with people of all ages, adapt quickly to new environments, and thrive on learning and taking on new challenges. I’m passionate about travel, cultural exchange, and building meaningful connections. I’m eager to apply my energy and skills to a variety of opportunities.
Overview
8
8
years of professional experience
Work History
Au Pair | USA
Au Pair in America
05.2023 - Current
- Care for children aged 2–12, managing daily routines, school pickups, and extracurricular activities.
- Plan and lead creative, educational activities that promote growth and development.
- Developed strong communication and organizational skills working with children of varying ages.
- Completed CPR certification to ensure child safety.
- Assist with household duties such as meal prep, laundry, and light cleaning.
Telesales Agent
Freddy Hirsch
South Africa
10.2022 - 02.2023
- Managed high-volume customer calls, handling orders, inquiries, and complaints.
- Built and maintained strong client relationships, ensuring customer satisfaction.
- Completed administrative duties, tracking sales and customer interactions.
- Gained excellent communication and sales experience in a corporate setting.
Shop Assistant
Miguel Angelo’s Engraving
South Africa
01.2017 - 12.2022
- Assisted customers with purchases and provided excellent service.
- Managed engraving orders and organized inventory, keeping the shop running smoothly.
- Gained valuable experience in administration and customer relations.
Portuguese Customer Service Specialist
Surgo Group
South Africa
03.2022 - 06.2022
- Assisted Portuguese-speaking clients with orders, refunds, and issue resolution.
- Managed inbound and outbound calls while maintaining high customer satisfaction.
- Followed company policies and maintained professionalism during all interactions.
Sales Agent /Sales Training Manager
Real Promotions
South Africa
01.2021 - 12.2021
- Led a sales team, providing training and support to team members.
- Engaged in direct marketing and telesales, fostering strong customer relationships.
- Consistently met and exceeded sales targets, providing progress updates to management.
Education
Adult and Pediatric First Aid/CPR/AED -
American Red Cross Training
04-2024
Cultural And Spanish Immersion Course
Hudson County Community College
Puerto Rico09-2023
High School Diploma -
Queens High School
South Africa 12-2020
Skills
- Language proficiency in Portuguese, advanced English, and intermediate Spanish
- Strong communication skills
- Experienced in customer service, sales, and childcare
- Adaptable to new environments and cultures
- Patience and tact
- Attentive to details and strong observation skills
Refrences
Available upon request.
Timeline
Au Pair | USA
Au Pair in America
05.2023 - Current
Telesales Agent
Freddy Hirsch
10.2022 - 02.2023
Portuguese Customer Service Specialist
Surgo Group
03.2022 - 06.2022
Sales Agent /Sales Training Manager
Real Promotions
01.2021 - 12.2021
Shop Assistant
Miguel Angelo’s Engraving
01.2017 - 12.2022
Adult and Pediatric First Aid/CPR/AED -
American Red Cross Training
Cultural And Spanish Immersion Course
Hudson County Community College
High School Diploma -
Queens High School