Summary
Overview
Work History
Education
Skills
Timeline
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Nazia Mohammed

Arden,USA

Summary

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Reliable and upbeat assoicate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Retail Sales Associate

The UPS Store
10.2019 - Current
  • Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
  • Maintained a clean and organized sales floor, ensuring merchandise is properly displayed and stocked
  • Assisted customers with product selection, providing detailed information about features, benefits, and pricing
  • Resolved customer complaints or concerns promptly and effectively to ensure customer satisfaction
  • Collaborated with team members to achieve sales goals by upselling products and suggesting added items
  • Performed inventory management tasks such as receiving shipments, restocking shelves, and conducting stock checks
  • Contributed to visual merchandising efforts by creating attractive displays that highlight key products or promotions
  • Utilized strong product knowledge to provide personalized recommendations based on customer preferences
  • Achieved consistently high levels of customer satisfaction through attentive service delivery
  • Demonstrated excellent communication skills when interacting with diverse customers from different backgrounds
  • Maintained accurate records of daily sales transactions for reporting purposes
  • Proactively identified opportunities for process improvement within the retail environment
  • Supported fellow team members during busy periods by offering assistance where needed
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Maintained a clean and organized backroom area, ensuring efficient storage and retrieval of merchandise
  • Demonstrated proficiency in handling cash transactions, including processing returns and exchanges
  • Achieved highest conversion rate among all retail associates by effectively engaging with customers on the sales floor
  • Cultivated positive relationships with frequent shoppers through personalized service and recognition
  • Greeted customers promptly upon entry into the store, providing a warm welcome experience
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
  • Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Managed and maintained accurate filing system for all company documents, ensuring easy retrieval and organization
  • Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients
  • Maintained inventory of office supplies and placed orders as needed to ensure smooth operations
  • Provided administrative support to various departments by handling phone calls, responding to inquiries, and directing visitors
  • Maintained confidentiality of sensitive information while handling employee records or other confidential documents
  • Maintained an organized workspace that facilitated quick access to essential resources
  • Served as point person for troubleshooting technical issues with office equipment such as printers or computers
  • Maintained confidentiality when handling sensitive documents or information
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues effectively
  • Ensured compliance with company policies and procedures regarding data privacy and security

Education

High school diploma -

Forest Hill Community High School
West Palm Beach, FL
06.2020

Skills

  • Upselling
  • Pricing
  • Cash Handling
  • POS
  • Retail Sales
  • Customer service
  • Work ethic
  • Leadership
  • Adaptability
  • Creativity
  • Integrity
  • Initiative
  • Dependability
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Money handling
  • Cash register operation
  • Store maintenance
  • Phone etiquette
  • Conflict resolution
  • POS system operation
  • Cross-selling techniques
  • Friendly and outgoing
  • Verbal and written communication
  • Cash drawer balancing
  • Positive and professional
  • Friendly and helpful
  • Reliable and responsible
  • Honest and dependable
  • Attention to detail
  • Organization
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Excellent written and verbal communication
  • Team cooperation

Timeline

Retail Sales Associate

The UPS Store
10.2019 - Current

High school diploma -

Forest Hill Community High School
Nazia Mohammed