Naziah Cauley
Stafford,TX
Summary
Experienced manager with a proactive and meticulous approach, offering over 6 years of expertise in the management industry. Skilled at managing inventory control, driving sales, and providing comprehensive staff training and development. Demonstrates ability to streamline operations, optimize productivity, and deliver exceptional customer service. Committed to fostering a positive work environment and achieving organizational goals through strategic planning and effective leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Coordinator
American Gold Reserve
05.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Coordinated company events, fostering team building and boosting overall morale.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Supervisor of Operations
ReconMr
06.2023 - 03.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Learning Trainer
Amazon
12.2019 - 04.2023
- Conducted training programs in an interactive and engaging environment resulting in 35% increase in New Hires satisfaction
- Administered the new onboarding program that improved the training hours variance to under 5% and provided scalable solutions for team members to ensure the trend stays in the expected range
- Trained more that 200 new hires before Amazon Prime Day 2022 by developing and delivering high-quality new hire training, engaging and motivating new hires, and providing feedback and coaching
- Directed the learning material and recorded the associated training modules which decreased the Associate Training Violation (ATV) generation by 45%
- Communicated the at-risk permission lost cases proactively with managers on a daily basis in a concise and effective manner which saved the company over $60k over time ($530 per associate)
- Empowered more than seven learning ambassadors to be promoted to higher level positions
- Facilitated coaching sessions to give feedback to learning ambassadors
- Partnered with learning team to utilize the metrics to drive success, resulting in a significant decrease in employee attrition
Education
High School Diploma -
Stafford High School
Stafford, TX06.2019
Skills
- Leadership
- Excel
- Microsoft
- Phone etiquette
- Office Management
- Client Relations
- Scheduling
- Inventory Auditing
- Database Administration
- Employee Training
- Team Supervision
Accomplishments
- Streamlined company’s processes, leading to a 13% increase in overall operational efficiency.
- Reduced cost of training by 5% through strategic planning and resource optimization, which also led to reduced attrition by 4%, and thousands of dollars saved for the company.
- Organized a conference for 37 attendees, receiving a 93% satisfaction rate in post-event surveys
Certification
- Driver's License
- Pallet Jack Certification
- Forklift Certification
Timeline
Office Coordinator
American Gold Reserve
05.2024 - Current
Supervisor of Operations
ReconMr
06.2023 - 03.2024
Learning Trainer
Amazon
12.2019 - 04.2023
High School Diploma -
Stafford High School
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