Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nazifa Morina

Self Empolyed
Sarasota,FL

Summary

Adept at enhancing customer satisfaction and streamlining operations, my tenure at Vanesia Pizza showcases a proven track record in food safety and exceptional service. Leveraging strong communication skills and meticulous organization, I've significantly improved cleanliness standards and inventory management, contributing to a noticeable increase in repeat business.

Offering customer-focused approach and genuine interest in food service, with readiness to learn and grow in this role. Brings understanding of food safety guidelines and ability to quickly pick up new skills and processes. Ready to use and develop customer service and food preparation skills in any role.

Overview

7
7
years of professional experience

Work History

Self Employed

Vanesia Pizza
Totowa, New Jersey
10.2015 - 06.2022
  • Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
  • Reduced food waste by effectively managing inventory levels and rotating stock as necessary.
  • Provided exceptional training to new employees for a smooth onboarding experience within the deli department.
  • Boosted sales with enticing product displays and effective cross-merchandising strategies.
  • Improved overall cleanliness, maintaining a safe and sanitary work environment in compliance with health regulations.
  • Increased repeat business by remembering customer preferences and offering personalized recommendations.
  • Minimized wait times for customers by efficiently processing transactions using point-of-sale systems.
  • Maintained proper equipment functionality through regular cleaning, maintenance checks, and prompt repairs when needed.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Matron

Garfield Board of Education
Garfield , NJ
10.2015 - 05.2022
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Education

GED -

Commonwealth of Pennsylvania Department of Ed.
Harrisburg, PA
04.1998 - 04.1998

Skills

Excellent customer service

Food safety

Strong communication skills

Organization and prioritization

Reliability and punctuality

Order taking accuracy

Cash handling proficiency

Flexible schedule availability

Listening and comprehension

Sanitation and cleanliness

Food preparation techniques

Slicing and cutting precision

Proper food handling

Timeline

Self Employed

Vanesia Pizza
10.2015 - 06.2022

Matron

Garfield Board of Education
10.2015 - 05.2022

GED -

Commonwealth of Pennsylvania Department of Ed.
04.1998 - 04.1998

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Nazifa MorinaSelf Empolyed