Nazik Hisham
Las Vegas
Summary
Self-driven and detail-oriented customer service professional with over three years of experience supporting clients via phone and email. Skilled at managing customer requests, order entry, and providing product education with professionalism and empathy. Proficient in Microsoft Outlook and Excel, with strong organizational skills and the ability to prioritize tasks effectively. Bilingual in Arabic and English, committed to delivering high-quality service, and collaborating cross-functionally to meet customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Vegas Air Pro LLC
Las Vegas
02.2024 - Current
- Manage customer requests and schedule appointments via phone and email, ensuring timely and accurate service coordination.
- Dispatch HVAC technicians for service calls and emergency repairs, coordinating logistics to maximize efficiency.
- Provide customers with detailed pricing information and product/service education to assist in informed decision-making.
- Process invoices, payments, and manage financial records with accuracy, using QuickBooks and other software.
- Maintain compliance with company policies and procedures while prioritizing customer satisfaction.
- Collaborate cross-functionally with technicians and management to address and resolve customer inquiries promptly.
Sales Associate
Neiman Marcus Group, Inc
Las Vegas
08.2022 - 11.2024
- Delivered customer support through phone and email, assisting clients in accessing and organizing services.
- Maintained detailed records and files, including support plans and documentation.
- Utilized Microsoft Excel to track inventory and generate reports, ensuring data accuracy.
- Coordinated internal logistics and communications using Microsoft Teams to support team initiatives.
Interpreter
Borrego Health
San Diego
03.2018 - 12.2021
- Facilitated clear communication between healthcare providers and Arabic-speaking patients.
- Translated complex medical information accurately while explaining cultural nuances to ensure patient understanding.
- Supported appointment scheduling and handled documentation requests efficiently.
Education
Bachelor of Science - Business Administration And Management
San Diego State University
San Diego, CA05-2024
Skills
- Customer service and support (phone, email, chat)
- Order entry and product education
- Appointment scheduling and dispatch coordination
- Invoice and payment processing (QuickBooks)
- Microsoft Outlook and Excel (intermediate proficiency)
- Data entry and record maintenance
- Bilingual: Arabic and English
- Strong written and verbal communication
- Organizational and prioritization skills
- Cross-functional collaboration
- Problem solving and resourcefulness
Certification
- Learning and Development Certificate
524MTQ1MVNGJ
- Compensation and Benefits
37QMSZ2IHKRL
- Talent Acquisition
9J8FCWW91362
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Customer Service Coordinator
Vegas Air Pro LLC
02.2024 - Current
Sales Associate
Neiman Marcus Group, Inc
08.2022 - 11.2024
Interpreter
Borrego Health
03.2018 - 12.2021
Bachelor of Science - Business Administration And Management
San Diego State University
Similar Profiles
Curtis MagyarCurtis Magyar
Installation Manager at Pro Air LLCInstallation Manager at Pro Air LLC
Patrice PhillipsPatrice Phillips
Office Manager at All Pro Heating and Air Conditioning LLCOffice Manager at All Pro Heating and Air Conditioning LLC
David AnkromDavid Ankrom
Low Voltage Foreman at Vegas Pro ElectricLow Voltage Foreman at Vegas Pro Electric
Osmerys RamosOsmerys Ramos
Operations Manager at Professional Massage Inc CompanyOperations Manager at Professional Massage Inc Company
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice