Nazilia Pierre
Miami
Overview
25
25
years of professional experience
Work History
Cashier
Walmart
03.2017 - Current
- Processed customer transactions accurately and efficiently, ensuring smooth operations at checkout.
- Maintained organized cash register environment, enhancing customer experience and workflow efficiency.
- Assisted customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Trained new cashiers on operational procedures and customer service best practices, fostering team competence.
- Implemented cash handling protocols, reducing discrepancies and enhancing financial accuracy during shifts.
- Resolved customer complaints effectively, improving service quality and reinforcing positive brand image.
- Monitored inventory levels at point of sale, ensuring timely restocking and optimal product availability for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Housekeeping Room Attendant
Trump Hotel
11.2015 - 02.2017
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
- Restocked supplies and amenities, enhancing guest satisfaction and comfort.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Assisted in developing training materials to enhance team performance and service delivery.
- Fostered positive relationships with guests, resolving concerns to ensure memorable experiences.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
Goodwill
03.2011 - 01.2015
- Supervised daily operations to ensure efficient cash handling and customer service.
- Trained and mentored new cashiers on best practices and company policies.
- Managed team schedules to optimize coverage during peak hours and maintain service levels.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Conducted regular audits of cash registers to ensure compliance with financial protocols.
- Collaborated with management on promotional activities to drive sales initiatives.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier
Food Lion
03.2008 - 01.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and returns to enhance satisfaction.
- Monitored inventory levels, ensuring accurate stock availability on sales floor.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Implemented cash handling protocols, maintaining accuracy in financial transactions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
House Keeper
InterContinental Hotels Group
02.2001 - 10.2008
- Streamlined cleaning processes to enhance efficiency and maintain high standards of cleanliness.
- Trained and mentored new staff on best practices and operational procedures.
- Implemented inventory management techniques for cleaning supplies, reducing waste.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Utilized advanced cleaning tools and technology to optimize performance and results.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
Associate of Science -
Lindsey Hopkins Technical College
01.2001
Skills
- Customer service
- Time Management
- Communication Skills
- Computer Skills
- Team Member
- Hospitality
- Statistics Interpre
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Cash handling and management
- Cash register operation
- Payment processing
- ID verification
Timeline
Cashier
Walmart
03.2017 - Current
Housekeeping Room Attendant
Trump Hotel
11.2015 - 02.2017
Cashier
Goodwill
03.2011 - 01.2015
Cashier
Food Lion
03.2008 - 01.2012
House Keeper
InterContinental Hotels Group
02.2001 - 10.2008
Associate of Science -
Lindsey Hopkins Technical College