Nazir Johnson
Charlotte,North Carolina
Summary
Information Technical Support Specialist with +5 years of experience in , troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in Cisco routing and switch protocols, fixing system errors, and maintaining operational systems.
Knowledgeable it security professional with several years of experience designing and implementing security solutions in high-availability environments. Skilled in threat detection and incident response, as well as adept at delivering strong risk management practices to safeguard sensitive information and systems integrity.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Junior Security Engineer
Sharonview Credit Union
Fort Mill, SC
03.2025 - Current
- Developed and implemented security policies for credit union systems and data protection.
- Conducted risk assessments to identify vulnerabilities in information systems and networks.
- Monitored security alerts and responded to incidents to ensure system integrity.
- Provided training sessions for staff on best security practices and threat awareness.
- Reviewed and updated firewall configurations to enhance network security protocols.
- Documented security incidents and prepared reports for management review and action.
- Maintained up-to-date knowledge of security trends and best practices to ensure compliance with industry regulations.
- Analyzed system logs to identify malicious behavior or attempts at unauthorized access.
- Monitored user activities on servers, networks and other IT resources for suspicious activity or policy violations.
- Contributed to task list for maintaining network security across workstations, servers and peripherals.
IT Field Technician
Fulenwider Enterprises
Charlotte, NC
07.2023 - 02.2025
- Handled the management port forwarding and configurations of control devices including Fortinet Firewalls and
- Aruba switches
- Maintained Basic Networking principles and equipment including: Network switches, Routers, Cisco wireless
- Access points and firewalls.
- Configured and collaborated closely with technology vendors to readjust Printers, Faxes, POS systems, DriveThru tracking
- Scanners and modems to deliver daily operation to user's onsite
- Appointed as company's Kiosk specialist Supported the development, and implementation kiosk hardware and
- Internal software configurations
- Sustained Communication with colleagues and employees to emphasis the company locations networking issues
- To maintain information security and database security
- Installed and configured hardware and software for client systems.
IT Field Technician
Atrium Health
Charlotte, NC
04.2022 - 02.2023
- Communicated in a cohesive medium sized team to deploy hardware technical equipment in a timely and
- Efficient manner to assure all deadlines were met
- Testing workstations and peripheral devices, using Epic software modules and executing Epic test scripts, to
- Ensure printing queues are created and printers are mapped to the correct workstations, and peripheral devices are
- Working as expected
- Coordinated closely with project management and Epic application teams to understand Field Service support
- Needs Travel to site-specific hospitals and clinics to facilitate the device mapping, hardware refresh, and Epic
- "TDR" script testing to ensure correct application installationNazir Johnson, pg. 2
- Performed a new implementation of a new server deployment strategy to increase productivity and strengthen
- Security
- Sustaining a constant level of availability to the servers by patching, updating, and restarting Provide on-site
- Customer service and support to all end-users
- Managed a comprehensive inventory of hardware and software for all company servers, laptops, and mobile
- Devices
- Collabrated closely with network professionals in organization fixing software and hardware configurations for
- User's to access internet services during missions
Technical Support Specialist
SATO America
Charlotte, NC
03.2022 - 07.2022
- Identifying and solved various hardware and software issues for thermal printer products facilitated by active
- Organization
- Diagnosing faults in thermal printer equipment and executing the proper steps and documentation to repair
- Products.
- Tested company patches, upgrades and installation packages to resolve product networking and configuration
- Issues
- Installing and configured printer hardware and software operating systems addressing any faults on devices and
- Also delivering the customer with special capabilities engineered to make equipment as user-friendly as possible.
- Assured each customer received a friendly, accurate and professional service
- Implemented Efficient processes to maintain clients problems were resolved Outlined support in the form of
- Procedural documentation in a ticketing system
Information Technology Specialist
United States Army
Schofield Barracks, HI
07.2019 - 04.2022
- Responible for Training and supervision of new staff on proficient ways on handling equipment and getting
- Equipment operational and up to company standards
- Managed telecommunication products and services including technical troubleshooting , field hardware support
- And on the phone support; optimized process flows and reduced response time by 30%
- Delivered Documentation on all processes, resolutions and network configurations for all hardware and network
- Equipment.
- Installing and configuring Cisco network equipment to update or fix hardware or software issues.
- Monitoring computer systems to improve network performance for computer systems and networks
- Performed security patches and updates for servers, workstations, and devices Troubleshoot and fix office
- Equipment, including copy machine and phone system
- Responsible for sustaining computer networks and systems including software, mainframes, VPNs, Cisco
- Routers/switches and other physical hardware
Education
Cybersecurity Technology - Cybersecurity Technology
University of Maryland Global Campus
MarylandAudio Production - Audio Production
Full Sail University
Winter Park, FloridaSkills
- Security policies
- Risk assessments
- Incident response
- Firewall configuration
- Network security
- Hardware troubleshooting
- System monitoring
- Customer support
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Vulnerability assessment
- Firewall configuration and management
Certification
AWS Academy Graduate- AWS Academy Cloud Architecting, AWS Academy, IBM Cybersecurity Analyst
Languages
English
Email Addresses
nazirjohnson22@icloud.com
Timeline
Junior Security Engineer
Sharonview Credit Union
03.2025 - Current
IT Field Technician
Fulenwider Enterprises
07.2023 - 02.2025
IT Field Technician
Atrium Health
04.2022 - 02.2023
Technical Support Specialist
SATO America
03.2022 - 07.2022
Information Technology Specialist
United States Army
07.2019 - 04.2022
Cybersecurity Technology - Cybersecurity Technology
University of Maryland Global Campus
Audio Production - Audio Production
Full Sail University