NAZIR PAWASKAR

Currently working for Qatar Duty Free as a Finance Officer from Jan 2012 till date.

Duties Performed as a Finance Officer:

• To Ensure all the revenues collected on daily basis for QDF & QAS are deposited to company account as compare to daily sales export from AX / BC / QAS EBT Pro & Amadeus.
• Supervise all cash office staff for all the locations reporting to me Q.A.S Excess baggage, QAS Porterage & QDF cash office.
• To resolve all the customers issues on timely basis in a professional manner, and in full compliance with all QR published procedures, and policies by analyzing the problem, developing alternatives, and implementing swift decisions to achieve positive result.
• Preparing monthly schedules for sales cash floats.
• Approving monthly petty cash expenses for QDF & QAS for reimbursements from Treasury.
• Approving monthly variances for QDF Retail and Jamocha and sending to payroll for salary deduction.
• Attending management meeting with QDF & QAS for smooth operation process and to discuss any new changes is required in operations.
• Resolving staff issues internally by arranging meeting with staffs and as when required.
• Responsible for all operations for QDF & QAS cash offices to represent finance.
• Arrangements of all internal requirements of cash offices with respective stakeholders eg; CCTV / Office equipments etc.
• Preparing SOP's with current process and to initiate the changes as and when require for all cash offices. Also to on operations & QDF security SOP's if any role of Cash Offices is required to mention on it.
• Managing all administration work for all cash officers,

- Preparing monthly roster for all departments.

- Arranging Airport duties for all new joining staffs.

- Arranging uniform for new joining while liaising with respective HR/Admin team.

_ Planning of staff leave yearly to make sure that its arranged properly without affecting operation.

• Overviewing all individual performance and updating the same to management in order to promote or appreciation of staff.
• Meeting with respective HR for any investigation for staff related to any issues within the department for any misconduct or misbehavior which is against the company policy.
• To train all the new joining staff with cash handling and all internal process and policy to be followed with SOP's.
• To make sure that all staff on board are in proper grooming as per policy.
• To ensure that all the staff issues are been resolve by organizing the meeting with the staffs as and when required.
• Preparing fortnightly and monthly reports to management for all the revenue collected
• In charge of all the operations for this entire 3 department to represent Finance.
• Dealing with Banks for all support required from them which includes,

- Requesting new credit card machines from bank respective locations as required by operation.

- Arranging the replacement of damaged credit card machines.

_ Arranging the document required by bank for any disputes raised by customer.

• Dealing with all external suppliers on support required from them to run smooth operations like,

- Maintenance of cash counting machines.

- To check if any new updates required to be implemented on existing machines.

- To add or removal of any currencies as per operational requirement.

• Supporting to all other QR group like ( QACC & QDC) General accurate in terms of cash change requirement and any support required them on Credit card machines.

PROJECTS

• ECR implementation for QDF shop floor.
• Participate on Automation of QDF cash offices & cash deposit machines.
• Participate on Automation of Porterage cash deposit machines.

Worked for Qatar Duty Free as Cash Supervisor from March 2009 to Jan 2012.

Duties Performed as a Cash Supervisor:

• Supervise all cash office staff on day to day routine works, and ensure they follow the cash handling process as per SOP and to report any abnormal issues to management.
• To arrange roster and leave plans for all the staff
• Attend weekly meetings with Duty Mangers for any operation or cash office issues.
• Make sure all the revenue collected has been deposited to bank.
• Handling all the reports with reconciliation and submit to management.
• Coordinating with almost all departments head for smooth operation.

Worked for Qatar Duty Free as Sr. Cashier from Sept 2006 to March 2009

Duties Performed as Sr. Cashier:

• Handling the float cash for changes to operation.
• Collection of all the sales cash from sales staff and tallying with the reports for banking.
• Preparing banking document with proper bank entries in Navision system.
• Preparing the roster for all cashiers on monthly basis.
• Handling whole shift for smooth operation.
• Dealing with operation for any issues.
• Dealing with Exchange house for exchanging the currencies.
• Updating management on daily basis by sending them the management report.

Worked for Qatar Duty Free as Cashier from June 2002 to Sept 2006

Duties Performed as Cashier:

• Handling of float cash throughout the shift.
• Collection of cash from sales staff and tally against the system report.
• Pass the individual collection entries in Navision system.
• Preparing banking of shift wise basis.
• Giving the changes to operation.

Worked for Qatar Duty Free as Sales Asst. from Aug 2001 to June 2002

Duties Performed as Sales Assistant:

• Counting of stocks in shop floor as per the previous handover sheet.
• Assisting the passenger's with quality customer service and information of product as required by them,
• Requesting for new stock from merchandising team.
• Doing the purchase transaction on POS for passengers.

Worked as a Customer Service Advisor from OCT 1998 to July 2001

Duties Performed:

• Responded to customer needs through competent customer service and prompt problem-solving.
• Allocation of staff in different department of stores according to their product knowledge.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Solving all the staff issues by working as a mediator with management.
• Daily management report to be sent to store manager on daily basis.
• Preparing the roster for entire stores.
• Updating the changes in policy and procedure as advice by management and circulating the same to all floor staffs.
• Overall responsible in handling the Front end Desk though out the shift including all cashiers and cash office.
• Arranging the training program for all the staff.

• Interacted with customers by phone, email or in-person to provide information.
• Executed record filing system to improve document organization and management.
• Updating stock details as per the movement of stock.
• Submitting stock report to sales manager.
• Generating Sales invoice for all customers.
• Collecting cash payment against each invoices from customer.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.