Nazish Khan
Orange,CA
Summary
Dedicated Technical Support Specialist well-versed in assisting users with day to day issues in a calm and helpful manner. Also displaying knowledge in diverse computer system, mobile device and peripheral equipment problems. Effectively operates autonomously and within a group setting to troubleshoot and fix concerns.
Overview
11
11
years of professional experience
Work History
Technical Support Representative II
Jacuzzi Group
10.2022 - Current
- Demonstrate diligent technical support in a high volume environment while multitasking in different department
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Act as a liaison to process warranty claims, take orders, provide product and/or service information, and to resolve any emerging problems that our customers encounte
Technical Support Specialist
AVYCON
01.2022 - 10.2022
- Communicate technical issues and solutions to nontechnical and technical audiences to solve issues with hardware and software
- Solve networking issues such as IP conflicts with devices, apply firmware updates on outdated software, setting up networks using DHCP/Static IPS
- Test hardware and software to conclude whether or not the unit is in working condition or can be repaired ⋅
- Provide remote technical assistance with Integrators/installers to complete projects out in the field
Lead/Bartender
The Yellow Chili
09.2019 - 03.2022
- Delivered friendly and efficient service to ensure a pleasant, fine dining experience for all guests
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods ⋅
- Worked under minimal supervision, able to be self-motivated in order to manage the flow of customers
Bartender/Server
Hopdoddy
06.2017 - 08.2019
- Participated in all FOH tasks such as POS, bussing, and maintaining a clean and organized restaurant
- Demonstrated ability to keep bar organized, stocked, and cleaned while preparing drinks in a fastpaced environment
- Maximized customer satisfaction and beverage sales through excellent customer service
Accounting Clerk
Ship Supply
11.2015 - 11.2016
- Collected and organized all expenses to complete credit card reconciliations at the end of every month
- Responsible for all checks made out to Accounts Payables (COD) vendors and reviewed all invoices for appropriate documentation and approval prior to payment
- Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
On-Site Technician
Sterilmed
01.2013 - 07.2015
- Followed OSHA and DOT regulations for transporting used invasive/non-invasive devices from hospitals and medical centers so that they could be reprocessed and recycled
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep medical equipment fully functional and well-maintained.
- Identified areas of potential risk and made recommendations for improvement
- Established, built, and maintained rapport with hospital staff to encourage a long-term business relationship.
Education
Associate of Science in Information Technology -
Platt College
Anaheim, CA08.2022
Skills
- DHCP
- Software Troubleshooting
- Help Desk
- Mobile Devices
- Customer service
- Technical Support (2 years)
- Technical Documentation
- Microsoft Office
- 96 WPM
- TCP/IP
- IP networking
- Defect Analysis and Resolution
Personal Information
Willing To Relocate: Anywhere
Timeline
Technical Support Representative II
Jacuzzi Group
10.2022 - Current
Technical Support Specialist
AVYCON
01.2022 - 10.2022
Lead/Bartender
The Yellow Chili
09.2019 - 03.2022
Bartender/Server
Hopdoddy
06.2017 - 08.2019
Accounting Clerk
Ship Supply
11.2015 - 11.2016
On-Site Technician
Sterilmed
01.2013 - 07.2015
Associate of Science in Information Technology -
Platt College
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