Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nazja Smith

San Antonio,TX

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

Amazon
San Antonio, TX
11.2023 - Current
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Operated scanners, computers, and other equipment to track orders.
  • Followed established guidelines for picking orders accurately.
  • Assembled orders according to customer requests.
  • Staged and sorted multiple types of products for loading.

Sales Associate

Dillards Department Store
San Antonio, TX
08.2023 - 11.2023
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Call Center Representative

SafeRide Health
San Antonio, TX
11.2021 - 07.2023
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Home Health Caregiver

Cardinal Health
San Antonio, TX
01.2021 - 06.2021
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.

Education

High School Diploma -

Karen Wagner High School
San Antonio, TX
05-2020

Skills

  • Quality Control
  • Complaint Handling
  • Order Processing
  • Call Documentation
  • Customer Service

Timeline

Warehouse Worker

Amazon
11.2023 - Current

Sales Associate

Dillards Department Store
08.2023 - 11.2023

Call Center Representative

SafeRide Health
11.2021 - 07.2023

Home Health Caregiver

Cardinal Health
01.2021 - 06.2021

High School Diploma -

Karen Wagner High School

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Nazja Smith