Nazma Pirven
Jamaica,NY
Summary
Dynamic manager with a proven track record at Fresh Fruit and Cafe, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic planning, achieving departmental goals. Skilled in time management and decision-making, fostering a productive environment that maximized team performance and engagement.
Overview
15
15
years of professional experience
Work History
Manager
Fresh Fruit and Cafe
11.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Master of Arts - Political Science
BM College Barisal
Bangladesh11-1996
Bachelor of Arts - Political Science
Barisal BM College Bangladesh
BANGLADESH09-1994
Master of Arts - Political Science
BM College Barisal
Bangladesh11-1986
Bachelor of Arts - Political Science
BM College Barisal
Bangladesh09-1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Fresh Fruit and Cafe
11.2010 - Current
Master of Arts - Political Science
BM College Barisal
Bachelor of Arts - Political Science
Barisal BM College Bangladesh
Master of Arts - Political Science
BM College Barisal
Bachelor of Arts - Political Science
BM College Barisal
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