Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naznin Mondragon

Summary

Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

7
7
years of professional experience

Work History

Retail Manager

HealthySpot
11.2021 - 04.2024
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively. Implemented daily operating procedures to keep store adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
  • Oversee all aspects of daily operations, including inventory management, sales performance, staff scheduling, and customer service, ensuring the store runs smoothly and efficiently.
  • Train, motivate, and mentor a team of sales associates, fostering a positive work environment and promoting staff development and growth.
  • Analyze sales data and market trends to identify opportunities for growth and develop strategies to capitalize on them.
  • Implement customer service policies and procedures to enhance the overall shopping experience and cultivate customer loyalty.
  • Ensure compliance with company policies and regulations, including safety standards, inventory control, and cash handling procedures.
  • Address customer inquiries and concerns in a professional and timely manner, resolving issues to the satisfaction of both the customer and the company.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.

Practice Coordinator

UCSF
01.2017 - 07.2018
  • Reduced wait times for patients by efficiently managing daily clinic operations.
  • Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
  • Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
  • Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.

Education

Associate of Applied Business - Business Administration And Management

City College of San Francisco
San Francisco, CA
05.2013

Skills

  • Customer Service
  • Cash Management
  • Store operations
  • Inventory Control
  • Visual Merchandising
  • Staff Management
  • Leadership Development
  • Strategic selling
  • Complaint resolution

Timeline

Retail Manager

HealthySpot
11.2021 - 04.2024

Practice Coordinator

UCSF
01.2017 - 07.2018

Associate of Applied Business - Business Administration And Management

City College of San Francisco
Naznin Mondragon