Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nazrana Ferose

Nazrana Ferose

Land O Lakes,FL

Summary

Extremely organized and highly effective Operational Risk Officer proudly offering more than 20 years of Risk & Controls, Compliance and Audit knowledge. Promoting a strong background in all three lines of defense. Known for great attention to detail, exemplary auditing/testing skills, commitment to excellence, and outstanding communication skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operational Risk Officer

Citibank
Tampa, FL
07.2023 - Current
  • Independently assess risks and drive actions to address the root causes that persistently lead to operational risk losses.
  • Ensure Operational Risk Events (ORE) and Loss Capture System (LCS) events are reviewed, approved and timely escalated based on the Firm's Policy and Procedures. Provide check and challenge for all events raised to ensure root cause and remedial actions are defined and all risks are fully migrated.
  • Serve as a subject matter expert (SME) on the end to end Issues Management process. For identified process and control gaps, create Corrective Action Plans (CAP) and follow them through to timely completion. Conduct check and challenge reviews of CAP closure memos produced by Operations. Complete sustainability testing prior to issue closure to ensure controls are designed appropriately and operating effectively.
  • Assist with and oversee Audit requests, both internal and external, to ensure timely delivery.
  • Develop and maintain excellent working relationships with business partners and the Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment.
  • Act as a SME for OREs, LCS, Lessons Learned and End User Computing (EUC) to all stakeholders and other team members.

Senior Internal Auditor

JPMorgan Chase
Tampa, FL
06.2022 - Current
  • Supported the Corporate Investment Bank (CIB) Wholesale Payments Line of Business (LOB).
  • Planed, executed and documented audit reports.
  • Conducted audit testing, control evaluation, issued final audit reports and preformed validation of closed issues.
  • Ensured all audits are completed timely and accurately.
  • Worked closely with global Audit colleagues in the early identification of emerging issues and reported them timely to Audit management and business stakeholders.
  • Partnered with business stakeholders, business management, control partners, external auditors, and regulators to establish strong working relationships while maintaining independence.
  • Based on findings and the use of judgment provided an overall opinion on the control environment through developing recommendations to strengthen internal controls.
  • Stayed up to date with industry trends to identify opportunities for game changing innovations or strategic partnerships.
  • Drived efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies.

Business Banking Compliance Tester

JPMorgan Chase
Tampa, FL
05.2021 - 06.2022
  • Developed, executed, and documented testing in accordance with the Firm’s Compliance Testing guidelines.
  • Reviewed new and changed regulations for applicability to specific processing areas within the Business Banking Line of Business (LOB).
  • Assessed the effectiveness of procedures created to comply with new and changed regulations.
  • Assisted in internal audit and regulatory exam preparation.
  • Maintained knowledge and understanding of new and updated federal and state laws and regulations.
  • Built dynamic relationships with associated business partners, legal, control, audit, and risk functions.
  • Executed as a proven compliance professional with minimal supervisory guidance.
  • Oversaw effective business issue resolution with regards to compliance impacted issues.

Wholesale Client Onboarding Metrics and Reporting Analyst

JPMorgan Chase
Tampa, FL
10.2019 - 04.2021
  • Supported the Know Your Customer (KYC) team by managing and reporting the New Business metrics for the Corporate Investment Bank (CIB) globally.
  • Used Excel and PowerPoint to create complex, multi-functional reports and charts (Daily, Monthly, and Quarterly).
  • Responsible for global reporting of 3,500+ KYC New Business CIB clients, covering a wide array of Line of Businesses.
  • Presented weekly Production Decks to senior managers globally, with executive summaries, aged records, and past due exceptions, that require escalation.
  • Analyzed data to pinpoint trends, address improvement opportunities and troubleshoot discrepancies.
  • Aggregated and synthesized data sets from multiple data environments.
  • Hosted weekly working sessions with regional leads to reduce aging records by 30% in 2020.
  • Created/Maintained excel dashboard for reporting metrics which resulted in a save of one full-time employee.
  • Collaborated with internal business partners to optimize performance of their reports.

Operations Control Manager

JPMorgan Chase
Tampa, FL
11.2011 - 10.2019
  • Supported Global Electronic Cash Operations (GECO) and Know Your Customer (KYC) as the Operations Control Manager (OCM) executing audit readiness reviews.
  • Evaluated processes and controls to ensure risk is mitigated within the business.
  • Executed control substantiation testing, identified gaps and implemented controls to address the identified deficiencies.
  • Provided oversight and governance to the Operations Inspection Program, Control Substantiation Testing Program, and GFCC Standards.
  • Completed issue remediation and management reporting according to timelines guidelines established by the Firm’s Control Office.
  • Hosted forums to collaborate with operations, controls, compliance, audit, and product partners on process improvements, risk events, control initiatives.
  • Created robust reporting and distributed these reports to executive managers of trends, issues/action plans, and audit tracking.
  • Responsible for Business Resiliency planning and testing for Sanctions Screening/OFAC and USD Clearing Line of Businesses. Ensured all elements of these plans are in compliance with the Firm’s Resiliency Policies.

Personal Account Dealing (PAD) Compliance Manager

JPMorgan Chase
Jersey City, NJ
03.2004 - 11.2011
  • Pre-cleared and monitored employee's personal trading for possible insider trading, securities laws violations and violations of the Firm's Personal Trading Policy.
  • Reported trading activity and violations to Senior Management.
  • Reviewed, analyzed and responded to telephone calls and/or emails from employees regarding personal trading issues.
  • Actively clarified the Firm's Personal Trading Policies to employees with questions.
  • Tracked new employee's certifications and performed outside checks on new employees to ensure that their personal brokerage accounts are in compliance with the Firm's personal trading rules.
  • Issued violations to employees that are not compliant with the Code of Conduct.
  • Handled special projects with minimal supervision.
  • Worked closely with the technology team to test and enhance the Personal Trading Database.
  • Trained and supervised new members of the team.
  • Prepared and distributed NYSE 351(e) reports quarterly to managers globally.

Retail Bank Lead Teller

JPMorgan Chase
New York City, NY
06.2002 - 03.2004
  • Serviced retail clients, with excellent customer service, by executing withdrawals and deposits.
  • Referred sales opportunities to Sales Representatives.
  • Resolved customers issues/concerns and investigated fraud claims.
  • Conducted calling nights to customers to increase sales.

Education

Bachelor of Arts - Communications and Media

City University of New York – School of Professional Studies
New York

Skills

  • Risk Management
  • Auditing
  • Control Testing
  • Risk Mitigation
  • Excellent Verbal and Written Communication
  • Critical Thinking and Analysis
  • Data Analysis
  • Team Building
  • Leadership
  • Root Cause Analysis
  • Organizational Skills
  • Professionalism
  • Works well under pressure

Certification

  • Certified Fiduciary & Investment Risk Specialist (CFIRS)

Timeline

Operational Risk Officer

Citibank
07.2023 - Current

Senior Internal Auditor

JPMorgan Chase
06.2022 - Current

Business Banking Compliance Tester

JPMorgan Chase
05.2021 - 06.2022

Wholesale Client Onboarding Metrics and Reporting Analyst

JPMorgan Chase
10.2019 - 04.2021

Operations Control Manager

JPMorgan Chase
11.2011 - 10.2019

Personal Account Dealing (PAD) Compliance Manager

JPMorgan Chase
03.2004 - 11.2011

Retail Bank Lead Teller

JPMorgan Chase
06.2002 - 03.2004

Bachelor of Arts - Communications and Media

City University of New York – School of Professional Studies

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Nazrana Ferose