Health Quest
Nazreth Micheal
Human Resource
New Orleans,LA
Summary
Great time management, interpersonal and communication skills, and a well-rounded reliable team player looking to gain more experience and develop both personally and professionally within a strong work culture.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Medical Unit Clerk
Riverview Medical Center
edmonton, alberta
09.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office bookkeeping with insurance billing and patient payments.
- Received and routed laboratory results to correct clinical staff members.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms and Arranged discharges and patient transportations
- Answered multi-line telephone system, provided information, and directed calls.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Charted vital signs and added telemetry strips to charts.
- Obtained and organized medical records for office visits and scheduled labs.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Completed daily charge reconciliation to keep billing current and accurate.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Banquet Staff
Explore Edmonton Corporation
edmonton, alberta
10.2016 - Current
- Upheld exceptional food and presentation standards to surpass customer expectations
- Provided exceptional meals to high volume of daily customers
- Noted timing of meal progression, keeping kitchen staff informed
- Handled guest complaints to maintain complete customer satisfaction.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Office Assistant
Health Elite Clinic
edmonton, alberta
01.2023 - 01.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Used Health quest to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted with medical coding and billing tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
Team Leader - Project Management
eastglen high school
edmonton, alberta
02.2019 - 12.2019
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Reported regularly to managers on project budget, progress, and technical problems.
Education
Diploma - Human Resource Managment
Alberta Northern Institution
11762 106 St 05.2023 - Current
Diploma - High School Dimploma
Center High Campus
10050 Macdonald Dr 09.2017 - 06.2020
Certified - Hospital Unit Clerk
Norquest College
10215 108 St 09.2020 - 01.2021
Skills
- Strong leadership skills including but not limited to Planning, scheduling, and critical thinking
- Great mathematical, problem-solving, and analytical skills
- Attention to detail and great communication and customer service skills
- Ability to multitask, prioritize and work under pressure
- Ability to work in a fast-paced environment with minimal supervision, and in a team environment
- Great time management, organization, and scheduling skills
- Professionalism and willingness to learn and continuous improvement
- Creative, confident, and reliable
- Honest, trustworthy and passionate
- Poised with the ability to artistically focus on my work, yet still be a mad multi-tasker
- Excited by the ability to grow and build my career
- Valid Alberta class 5 (GDL) License
- Staff mentoring & leadership
- Administrative staff supervision
- Good Telephone Etiquette
- Teamwork and Collaboration
- Critical Thinking and Active Listening
- Data Entry
- Problem-Solving
- MS Office
- Clerical Support
- Interpersonal Communication
- Attention to Detail
- Decision-Making
- Training and Development
- First Aid/CPR
- Self-Motivated
- Written Communication
- Excellent Communication
- Filing
- Cost reduction and budgeting
- Data Collection
- Meeting coordination
- Project management experience
- Payroll and budgeting
- Database administration
- Business administration
- Strategic planning
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of seven in the development of a project to run a fundraising event for a charity.
Software
MediTech
EMR
Languages
- Fluent in English Arabic, Tigrinya and turkish
Timeline
Diploma - Human Resource Managment
Alberta Northern Institution
05.2023 - Current
Medical Office Assistant
Health Elite Clinic
01.2023 - 01.2024
Medical Unit Clerk
Riverview Medical Center
09.2022 - Current
Certified - Hospital Unit Clerk
Norquest College
09.2020 - 01.2021
Team Leader - Project Management
eastglen high school
02.2019 - 12.2019
Diploma - High School Dimploma
Center High Campus
09.2017 - 06.2020
Banquet Staff
Explore Edmonton Corporation
10.2016 - Current
Certification
- Licensed Hospital Unit Clerk
- WHIMIS
- CPR
- FOIP
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