NAZRIN CHOWDHURY
Warren,MI
Overview
4
4
years of professional experience
Work History
Behavior Technician
Bright Behavior Therapy
04.2024 - Current
- Assist in implementation of treatment plans developed by clinical staff.
- Provide direct care and supervision to clients in therapeutic environment.
- Monitor and document client behaviors and responses to treatment interventions.
- Support clients in developing and practicing coping strategies and life skills.
- Collaborate with clinical and support staff to ensure effective communication and continuity of care.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Educated parents and caregivers to apply appropriate behavior management techniques.
- Used Measure PM to document patient information, progress notes, and treatment plans.
Care Coordinator
Dedicated Senior Medical Center
12.2022 - 01.2024
- Answer 30+ inquiries daily via phone, email, mail and in-person questions
- Manage schedules for medical professionals and their patients
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Clinical Resolution Analyst
HTC Global Service
02.2022 - 11.2022
- Working directly with physician and nurses to address troubleshoot technical problems impacting patient care.
- Receive incoming calls from client community, provide first level support, document each call verifying customer information and all troubleshooting steps.
- Managed a high volume of cases simultaneously while maintaining exceptional attention to detail and adherence to established timelines for resolution.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Maintained comprehensive documentation of all cases handled, ensuring accuracy and accessibility of information for future reference.
Contact Tracer/Team Leader
Detroit Health Department
12.2020 - 01.2022
- Place phone calls to newly diagnosed patients and potentially exposed people during COVID-19.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Improved data quality by verifying accuracy of case details, ensuring completeness, and rectifying discrepancies as needed.
- Coordinated with relevant stakeholders to ensure timely updates on case status, leading to better resource allocation for optimal response.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
- Performed record keeping by logging client information within secure contact-tracing software.
Education
Bachelor’s degree in public health -
Wayne State University
Detroit, MI08.2021
Nursing Assistant Certificate -
Warren Health Academy School of Nurse Assistant Training
Auburn Hills, MI08.2019
Associate Degree in Social Science -
Macomb Community College
Warren, MI05.2018
Skills
- Documentation review
- Excel
- Strong Work Ethic
- Data collection
- OneNote
- Emotional Intelligence
- Flexibility
- OneDrive
- Responsibility
- Hospital Experience
- Teams
- Stress management
- Attention to Detail
- Data visualization
- Office Management
- Adaptability
- Tableau
- Conflict Resolution
- Behavioral Management
- Report Writing
- Crisis Management and Prevention
- Token Economy Systems
Timeline
Behavior Technician
Bright Behavior Therapy
04.2024 - Current
Care Coordinator
Dedicated Senior Medical Center
12.2022 - 01.2024
Clinical Resolution Analyst
HTC Global Service
02.2022 - 11.2022
Contact Tracer/Team Leader
Detroit Health Department
12.2020 - 01.2022
Bachelor’s degree in public health -
Wayne State University
Nursing Assistant Certificate -
Warren Health Academy School of Nurse Assistant Training
Associate Degree in Social Science -
Macomb Community College
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