Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nazyaih Preddy

Winterville,NC

Summary

Highly skilled and dedicated Call Center Representative professional with over five years of extensive experience delivering exceptional customer service and resolving inquiries through effective communication and problem-solving skills. Proven ability to handle high call volumes and meet performance metrics while maintaining a positive and professional demeanor.



Skilled Solution Specialist I with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Overview

7
7
years of professional experience

Work History

Solution Specialist I

Truist
02.2023 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Used skip tracing and other techniques to locate debtors.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Managed approximately 200 outbound calls, emails per day to customers.

CALL CENTER REPRESENTATIVE

Humana
02.2020 - 04.2022
  • Demonstrated exceptional customer service skills while efficiently handling high call volumes and resolving customer issues
  • Collaborated with cross-functional teams to escalate and resolve complex customer issues, ensuring a positive customer experience
  • Consistently met or exceeded performance targets, including call quality, response time, and customer satisfaction metrics
  • Proficient in handling high call volumes and delivering exceptional customer service
  • Operated multiple software systems simultaneously to process orders and update customer information accurately
  • Proficient in using CRM software and maintaining accurate detailed customer records

CALL CENTER REPRESENTATIVE

Aetna
07.2018 - 01.2020
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Utilized CRM software to manage client relationships.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Conducted annual reviews of existing policies to update information.

Education

HIGH SCHOOL DIPLOMA - Customer Service, Communication, Problem-Solving, Time Management, Conflict resolution, Computer skills, Active listening

South Central High School
Winterville, NC
06.2018

Skills

  • Customer Service
  • Communication
  • Problem-Solving
  • Time Management
  • Conflict resolution
  • Computer skills
  • Active listening
  • Collections processing
  • Debt management
  • Fair debt practices
  • Repayment plan structuring
  • Skip tracing

Languages

English
Full Professional

Timeline

Solution Specialist I

Truist
02.2023 - Current

CALL CENTER REPRESENTATIVE

Humana
02.2020 - 04.2022

CALL CENTER REPRESENTATIVE

Aetna
07.2018 - 01.2020

HIGH SCHOOL DIPLOMA - Customer Service, Communication, Problem-Solving, Time Management, Conflict resolution, Computer skills, Active listening

South Central High School

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Nazyaih Preddy