Detail-oriented and customer-focused professional with over five years of experience in retail sales, administrative support, and client relations. Skilled in delivering high-quality customer service, handling cash transactions, managing office tasks, and supporting inventory control. Proven ability to enhance client satisfaction through effective communication, prompt problem resolution, and a strong commitment to service excellence. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and experienced in appointment scheduling, file management, and reception duties. Recognized for reliability, adaptability, and maintaining a positive attitude in fast-paced environments.
• Provided exceptional customer service by assisting customers with product selections, enhancing their shopping experience, and increasing customer retention.
• Managed inventory organization, restocking, and store display setups to maintain a clean and appealing environment.
• Processed cash and credit transactions accurately, ensuring end-of-day cash reconciliation and maintaining a high level of accuracy.
• Contributed to sales goals by effectively promoting products and upselling additional items.
• Answered and directed incoming calls with professionalism, improving customer satisfaction by promptly addressing inquiries and scheduling service appointments.
• Managed appointment bookings and client scheduling using dealership management software, optimizing daily workflow.
• Assisted with administrative tasks such as data entry and filing to maintain organized records and support the service team.
• Organized and maintained confidential client files, ensuring accurate and timely filing for efficient document retrieval.
• Supported office operations by managing incoming and outgoing mail, and handling phone inquiries.
• Scheduled appointments for clients and maintained office calendars, assisting in streamlining the daily operations of the office.
• Assisted with customer inquiries and provided knowledgeable support for product selection, contributing to increased customer satisfaction.
• Processed cash transactions, returns, and exchanges efficiently, adhering to company policies to ensure smooth transactions.
• Supported inventory control by restocking items and maintaining accurate records of stock levels.
Microsoft Office Suite (Excel, PowerPoint, Word) – Proficient in document creation and data management
Customer Service – Strong interpersonal skills with a track record of improving customer satisfaction
Sales and Upselling – Experience in retail environments with a focus on maximizing sales opportunities
Cash Handling – Skilled in managing cash transactions accurately and efficiently
Certifications