NICHOLAS BRUNO
Philadelphia,PA
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
13
13
years of professional experience
Work History
House Manager
Bristol Riverside Theatre
01.2025 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Organizing volunteer staff to various assignments to assist in a smooth pre-show
- Setting up for pre-show events while maintaining janitorial duties
- Communicate with the stage manager to ensure the show starts on time, and relaying important information during the show
- Filing out and filing reports for the current show
- Assisting the bartenders and box office employees
- Supporting bartender during the cash drawer reconciliation to ensure optimal efficiency
Bottle Service Bartender
Bristol Riverside Theater
04.2022 - Current
- This job is on a pickup basis and would not affect availability
- Serve theater patrons via bottle service and selling snacks
- Cash-Handling/counting the money in the drawer
- Engaging with patrons to promote excitement for future productions, and to create a rapport with the community
- Cleaning the bar before and after shows
Retail Associate
Hennes & Mauritz
12.2020 - 09.2021
- Cleaning clothing face-outs, racks, and rounders for a clean/streamlined look in the store
- Operating a cash register
- Promoting the currents sales, the free rewards program, and upselling product
- Maintaining the fitting rooms while following covid19 cleaning guidelines
- Lifting totes and sorting the clothing within their respective departments
- Running product out onto the sales floor and setting it up to store guidelines
- Handling returns
Food Runner
Chickie's and Pete's at Parx Casino
09.2019 - 03.2020
- Running orders to guests was it comes out of the service window
- Cleaning and maintenance of the front alley of the kitchen
- Prepping cold food items such as desserts, celery, carrots, ect
- Stocking up on commonly used product such as dressings and cold prepared foods
Server
Cracker Barrel
09.2018 - 11.2019
- Taking guest orders with 100% accuracy
- POS experience
- Food Running/Bussing Tables/running sidework all while maintaining at minimum 3 tables (10-12 max or an entire dining room; 20 tables)
- Quick pick up of menu knowledge
- Cash-handling
Host/Curbside/Temp Dishwasher/Admin
Uno’s Pizzeria and Grill
12.2017 - 01.2019
- Knowledge of menu to assist guests with takeout or curbside
- POS knowledge and cash-handling
- Seating guests, quoting wait times, running a wait from iPad, occasional busing/cleaning
- Packaging food properly for takeout/curbside
- Running/maintaining upkeep on a restaurant dishwasher
- Disposal of all trash and recycling after shift
- Assisting the other Admins with themed parties at restaurant (usually children’s parties)
- Coming up with and implementing crafts for Kid’s Corner on Kid’s Night
- Expediting food and food running
- After my first week on the job I’d been offered several promotions
Floor Artist/Stage Artist
Sippin’ n Dippin Inc.
11.2016 - 11.2017
- Company Overview: franchisee partner of Painting with A Twist
- Assisting the Stage Artist with classes that can be up to 70 students
- Communicating with students, management, stage artists, and other floor artists to ensure a productive and fun environment
- Assisting students/future students with excellent customer service
- Lively, friendly, and attentive with guest
- Occasionally maintaining two classes simultaneously
- Replenishing/providing paint stock, chalk, brushes, canvases, easels, water cups, other media tools required for class painting
- Cleaning duties: washing brushes and cups, preserving brushes, wiping down tables when classes are finished, set up for follow up classes (when applicable)
- Franchisee partner of Painting with A Twist
Co-Manager
Journey's Kids
01.2017 - 03.2017
- Assisting the lead managers with inventory orders
- Rotating store layout in compliance with corporate guidelines
- Handling returns, transfers, and ordering products for customers that weren't in stock at our store
- Keyholder
- Managing the employees by creating a great work environment
- Stocking the backroom and tagging products correctly
- Handling register drawers at the end of each shift
- I went in with zero experience and was let go because the company found a candidate with better qualifications
Service Assistant/Takeout Server/Temporary Dishwasher
Longhorn Steakhouse
08.2014 - 12.2016
- Certified trainer
- Capability of standing or moving constantly for 12 hours maximum
- Excellent phone etiquette
- Ability to lift at max up to 30 pounds
- Multi-tasking between hosting/takeout and expediting food/food running
- Operating a POS computer and cash-handling
- During a particularly busy takeout shift a guest approached the bar
- Even though I was already consumed with responsibilities I approached the guest, and asked if they were being helped
- The young lady expressed concern that she and her husband had been sitting at a booth for twenty minutes without a single server greeting them
- Immediately I eased her by offering my services
- I took their entire order, ran their food, and provided excellent service when no one else could
Server
On The Border
03.2016 - 06.2016
- This was my first experience in serving (on the books) where I was interacting with guests on a daily basis
- Position of sales experience
- Lively, friendly, and attentive with guest
- Balancing a multi-table section with a partner (sometimes 5-7 tables), while contributing to side work, and maintaining a constant communication with an assigned partner
- Cash-handling
- In my brief time with this company I made a lasting impact on many coworkers who enjoyed my presence, loved my attitude, and appreciated my work-ethic
Theatre Crew/Box Offices & Concessions Sales Representative/Usher
AMC Theatres
03.2014 - 08.2014
- Ensuring a pleasant and clean movie-going environment
- Selling tickets/concession products to guests
- Assisting guests with any concerns or complaints
- Responsible for performing theatre checks to ensure movie quality is perfect
- During a routine theatre cleaning a guest with multiple concerns and issues had approached me and I was able to calmly and appropriately handle her concerns in a timely manner
- Unbeknownst to me, my manager had witnessed my assistance towards the guest and sent out a shout-out for “exceptional” guest service
- I was acknowledged by my management team for selling 550+ Membership Reward cards during my temporary position
Service Assistant/Temporary Dishwasher & Food Runner
Longhorn Steakhouse
10.2011 - 11.2013
- Run an entire shift through a hosting computer, maintaining guests, and easing guests concerns with fluent communication
- Must have polite phone etiquette and able to time-manage appropriately
- Clearing off tables
- Opening and closing the host stand
- Running food during high volume periods for the restaurant
Education
High School -
Philadelphia Academy Charter High School
06.2011
Skills
- Basic knowledge of Microsoft Office
- Moderate position of sales experience
- Microsoft Office
- Preventive Maintenance
- Exceptional organization
- Safety management
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Employee training
- Store operations
- Visual merchandising
Timeline
House Manager
Bristol Riverside Theatre
01.2025 - Current
Bottle Service Bartender
Bristol Riverside Theater
04.2022 - Current
Retail Associate
Hennes & Mauritz
12.2020 - 09.2021
Food Runner
Chickie's and Pete's at Parx Casino
09.2019 - 03.2020
Server
Cracker Barrel
09.2018 - 11.2019
Host/Curbside/Temp Dishwasher/Admin
Uno’s Pizzeria and Grill
12.2017 - 01.2019
Co-Manager
Journey's Kids
01.2017 - 03.2017
Floor Artist/Stage Artist
Sippin’ n Dippin Inc.
11.2016 - 11.2017
Server
On The Border
03.2016 - 06.2016
Service Assistant/Takeout Server/Temporary Dishwasher
Longhorn Steakhouse
08.2014 - 12.2016
Theatre Crew/Box Offices & Concessions Sales Representative/Usher
AMC Theatres
03.2014 - 08.2014
Service Assistant/Temporary Dishwasher & Food Runner
Longhorn Steakhouse
10.2011 - 11.2013
High School -
Philadelphia Academy Charter High School
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