Hi, I’m
Natalie Santiago
Orlando,FL
"There is only one way to avoid criticism: Do nothing, say nothing, and be nothing."
Elbert Hubbard
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
Orange County Transportation
Front Desk Receptionist/Dispatch Supervisor
10.2020 - 12.2022
Job overview
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Directed dispatching, routing and tracking of many fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Priceless Car Rental
Car Rental Agent
01.2018 - 04.2020
Job overview
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
The Creative Change
Customer Service Representative
08.2014 - 02.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained up-to-date knowledge of product and service changes.
Education
Keiser UniversityOrlando, FL
Associate of Arts from Pediatric Nursing
03.2025
Skills
- Problem-Solving Skills
- Social Perceptiveness
- Sales Expertise
- Account Changes
- Planning and Prioritization
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relations
- Call Center Operations
- Technical Support
- Conflict Resolution Techniques
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Front Desk Receptionist/Dispatch Supervisor
Orange County Transportation
10.2020 - 12.2022
Car Rental Agent
Priceless Car Rental
01.2018 - 04.2020
Customer Service Representative
The Creative Change
08.2014 - 02.2017
Keiser University
Associate of Arts from Pediatric Nursing
Similar Profiles
Edith MonrealEdith Monreal
Senior Marketing Specialist at Orange County Transportation AuthoritySenior Marketing Specialist at Orange County Transportation Authority
Jessica LopezJessica Lopez
Section Manager I at Orange County Transportation AuthoritySection Manager I at Orange County Transportation Authority
Alireza NayebiAlireza Nayebi
Driver at Orange County Transportation AuthorthyDriver at Orange County Transportation Authorthy
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi
Anthony Whitmore Jr.Anthony Whitmore Jr.
Deputy Sheriff at Orange County Sheriff's OfficeDeputy Sheriff at Orange County Sheriff's Office