Nina Bunch
Bowling Green,KY
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Twitch Streamer
self employeed
10.2018 - Current
- Generated revenue through various monetization strategies, including subscriptions, donations, and merchandise sales.
- Established strong relationships with fellow streamers by actively supporting their channels through raids, hosting, or co-streaming opportunities.
- Analyzed performance metrics regularly to continuously improve content quality and viewer satisfaction levels.
- Developed a loyal community of followers through consistent streaming schedules and genuine interactions.
- Increased viewer engagement by consistently creating entertaining and interactive content.
- Managed chat moderation effectively to maintain a positive environment for all viewers.
Tour Driver
The Longest Johns
10.2022 - 05.2024
- Drove tour van for The Longest Johns, ensuring timely arrival and safety for all passengers
- Maintained vehicle in top condition, reducing downtime and repair costs
- Communicated effectively with team to coordinate schedules and improve service quality
- Meticulously planned optimal travel routes, reducing transit time
- Conducted regular vehicle inspections, preventing potential breakdowns during tours
- Coordinated closely with band management to accommodate last-minute schedule changes
- Assisted in loading and unloading equipment
Customer Service Rep
SITEL
04.2011 - 10.2015
- Responsibilities are obtaining and verifying customer information for account access, creating repair work orders for technicians, handling escalated customers to help solve their problems, handling office calls, charting, filing, collecting payments for services and numerous clerical duties
- Also I have mentored many new employees and help them to become better agents
- Maintaining Excellent Customer Service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Patient Service Technician/Phlebotomist
AeroTek / Quest Diagnostic
04.2010 - 10.2010
- Working as a Tenp hire for AeroTek with Quest Diagnostics I had many responsibilities, such as, obtaining and verifying physicians orders, diagnosis codes, filing requisitions for orders, correctly obtaining and processing specimens for the receiving laboratory, verifying patients identification and insurance information, collecting payments, handling office calls, charting, filing, and numerous clerical duties, instructing patients on various procedures and responsibilities of laboratory testing, following company and federal procedures for job responsibilities, properly training new employees
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Patient Service Representative
Labcorp
05.2007 - 02.2008
- My responsibilities were obtaining laboratory orders and diagnosis codes
- Obtaining and verifying physicians orders and filing requisitions for orders, correctly obtaining and processing specimens for the receiving laboratory, verifying patients identification and insurance information, collecting payments, handling office calls, charting, filing, and numerous clerical duties, instructing patients on various procedures and responsibilities of laboratory testing, following company and federal procedures for job responsibilities, properly training new employees
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Phlebotomist
TJ Samson Community Hospital
09.2005 - 02.2007
- My responsibilities included correctly obtaining and processing specimens for the receiving laboratory, verifying patient's identification, handling office calls, charting, filing, and numerous clerical duties, Instructing patients on various procedures and responsibilities of laboratory testing, following company and federal procedures for job responsibilities, properly training new employees
Customer Service
Wal-Mart
06.2002 - 09.2005
- Responsibilities: Customer Support, Handling the exchange of merchandise and money, insuring customer satisfaction, following proper procedures, handling and transferring telephone calls to proper person/department, working different areas and divisions of the store when necessary
Education
Diploma - Medical Assistant
Med Vance Institute
Cookeville, TN06-2005
High School Diploma -
Monroe County High School
Tompkinsville, KY05-2002
Skills
- Engaging personality
- Self motivation
- Social media promotion
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Tour Driver
The Longest Johns
10.2022 - 05.2024
Twitch Streamer
self employeed
10.2018 - Current
Customer Service Rep
SITEL
04.2011 - 10.2015
Patient Service Technician/Phlebotomist
AeroTek / Quest Diagnostic
04.2010 - 10.2010
Patient Service Representative
Labcorp
05.2007 - 02.2008
Phlebotomist
TJ Samson Community Hospital
09.2005 - 02.2007
Customer Service
Wal-Mart
06.2002 - 09.2005
Diploma - Medical Assistant
Med Vance Institute
High School Diploma -
Monroe County High School
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