Natalia Cabrera
Customer Service
Lehigh Acres,FL
Summary
Dynamic Customer Service Representative fluent in English and Spanish, dedicated to delivering exceptional service to current and prospective clients. Proven ability to thrive in fast-paced environments while effectively addressing customer inquiries, resolving issues, and processing orders. Committed to fostering positive relationships and enhancing customer satisfaction through attentive support and problem-solving skills. Results-oriented professional eager to contribute to team success and drive customer loyalty.
Overview
8
8
years of professional experience
Work History
Driver
Uber Eats
08.2022 - 10.2024
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Call Center Representative
Call Hub Solutions
11.2022 - 09.2023
- Answered up to 54 incoming calls in busy, fast-paced global call center.
- Documented and detailed calls and complaints using call center's CRM database.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Onboarded new call center workers, providing training on call management systems and internal response strategies and policies.
Warehouse Associate
Amazon
08.2021 - 12.2021
- Performed inventory control, such as counting, and stocking merchandise.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 10 pounds.
Permitting, Warranties, Closeouts
A1 Property Services
05.2019 - 03.2020
- Pulled permits for residential and commercial re roofing pulled warranties for clients and helped with closing out commercial projects. Weekly meetings with project managers for upcoming projects. Answered phone calls and directed them where needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
AA - Associates, Undergraduate
Miami Dade College
Miami, FL07.2027
Skills
- Prioritization and scheduling
- Problem solving
- Advanced software knowledge
- Effective communication
- Customer relations communication
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work from home optionTimeline
Call Center Representative
Call Hub Solutions
11.2022 - 09.2023
Driver
Uber Eats
08.2022 - 10.2024
Warehouse Associate
Amazon
08.2021 - 12.2021
Permitting, Warranties, Closeouts
A1 Property Services
05.2019 - 03.2020
AA - Associates, Undergraduate
Miami Dade College
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