Nathan Asher
Frenchburg,KY
Summary
Accomplished Pro Services Specialist with a proven track record at Lowes Home Improvement, enhancing productivity through innovative techniques and efficient project management. Expert in industry trends with strong negotiation skills and a focus on customer service excellence. Skilled in multitasking, organization, and computer proficiency, Excel in fostering professional growth and streamlining operations for peak performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pro Services Specialist
Lowes Home Improvment
Mount Sterling, KY
09.2024 - Current
- Implemented innovative tools and techniques to increase overall productivity while maintaining high-quality standards in service delivery.
- Negotiated contracts with clients, working collaboratively to establish mutually beneficial terms and conditions for both parties involved.
- Streamlined internal processes for increased efficiency in handling client requests and project management.
- Evaluated current industry trends and competitor offerings to remain knowledgeable about best practices within the field of pro services specialization.
Assistant Manager of Operations
Menifee Bookkeeping and Tax
Wellington, KY
01.2021 - 04.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Front Desk Manager
Berea Fitness
Berea, KY
08.2022 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
No Degree - Public Accounting And Business
Eastern Kentucky University
Richmond, KYSkills
- Industry expertise
- Payment processing
- Innovation skills
- Multitasking and organization
- Customer service
- Money handling
- Customer relations
- Computer proficiency
- Data entry
- Product knowledge
- Documentation
- Appointment scheduling
Certification
- Forklift Operator Certification – Occupational Safety and Health Administration (OSHA).
Timeline
Pro Services Specialist
Lowes Home Improvment
09.2024 - Current
Front Desk Manager
Berea Fitness
08.2022 - 01.2023
Assistant Manager of Operations
Menifee Bookkeeping and Tax
01.2021 - 04.2024
No Degree - Public Accounting And Business
Eastern Kentucky University