Nancy Carranza
Houston,TX
Summary
Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness.
Overview
5
5
years of professional experience
Work History
Senior Housekeeper
Nals Apartment Homes
Salt Lake City, UT
05.2022 - 07.2024
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce the spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Interacted pleasantly with clients and guests when performing daily duties.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Changed bed linens and towels, tidied up rooms.
- Disinfected telephones, light switches and other frequently touched objects.
Senior Housekeeper
U-Uhaul Moving and Storage
Denver, CO
05.2019 - 03.2022
- Cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, stairways, and locker rooms.
- Performed general cleaning to ensure that zones, including floors and windows, were spotless and presentable to visitors.
- Tracking and updating an inventory of cleaning supplies, paper goods, and ordering and replenishing them when needed.
- Mopping, vacuuming, dusting, and cleaning and disinfecting when necessary.
- Able to multitask and maintain composure during interactions with clients and guests.
- Organized storage closets according to established guidelines for easy access by housekeeping personnel.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Responded to customer complaints promptly and professionally.
Sodexo
Kitchen Sanitary Specialist & Cashier
Denver, CO
08.2019 - 03.2020
- Disinfect sinks, faucet handles, paper towel dispensers, as well as all BOH door handles, push plates, door glass, thresholds, and hand railings.
- Cleaned building floors by sweeping, mopping, or vacuuming.
- Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
- Ensure checklist completion is followed by local, state, or market guidelines.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated the cash register to receive payment by cash, check, and credit card.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
Education
Seminar -
Work Options For Women
Denver, CO11-2018
High School Diploma -
El Monte High School
El Monte, CA06-2001
Skills
- Efficient cleaning techniques
- Polishing surfaces
- Kitchen cleaning
- Sanitization procedures
- Cleaning techniques
- Deep cleaning
- Safe cleaning with chemicals
- Room Preparation
- Housekeeping
- Customer service
- Mopping and sweeping
- Hospitality background
- Inventory control
- Hardworking
- Teamwork
- Customer-oriented
- Sales transactions
- Professionalism and courtesy
- Customer service excellence
- Work ethic and integrity
- Retail merchandising
- Cash management
- Customer relations
- Inventory restocking
- Credit card processing
- Order verification
- Empathy and patience
- Order taking
- Credit and cash transactions
- Hospitality and accommodation
- Deep sanitization
- Multitasking efficiency
- Expert cleaning techniques
- Active listening
- Attention to detail
- Multitasking Abilities
- Calm under pressure
- Fluent in English & Spanish
Languages
English
Professional
Spanish
Full Professional
Timeline
Senior Housekeeper
Nals Apartment Homes
05.2022 - 07.2024
Sodexo
Kitchen Sanitary Specialist & Cashier
08.2019 - 03.2020
Senior Housekeeper
U-Uhaul Moving and Storage
05.2019 - 03.2022
Seminar -
Work Options For Women
High School Diploma -
El Monte High School
Similar Profiles
BROOKLYNN BELLBROOKLYNN BELL
Leasing Consultant at NALS Apartment HomesLeasing Consultant at NALS Apartment Homes
Lizeth CarrilloLizeth Carrillo
The Reserve On Cave Creek at Nals Apartment HomesThe Reserve On Cave Creek at Nals Apartment Homes
Kevin BellKevin Bell
Maintenance Technician at Nals Apartment HomesMaintenance Technician at Nals Apartment Homes
Catherine CruzCatherine Cruz
Front Desk Sales Associate at Blink FitnessFront Desk Sales Associate at Blink Fitness
Kathryn CordovaKathryn Cordova
General Biology & Chemistry Lab TA and Tutor at Abilene Christian UniversityGeneral Biology & Chemistry Lab TA and Tutor at Abilene Christian University