Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Carrico

York,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Team Lead

Panera Bread
York, PA
08.2020 - Current
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Identified opportunities for process improvements, implementing changes when required.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Rotated through series of different stations based on team needs.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
  • Followed recipes to prepare meals according to customer specifications.
  • Checked freshness of food and ingredients prior to use.
  • Organized walk-in coolers and freezers according to established guidelines.
  • Adhered strictly to safety regulations while handling sharp knives or operating machinery.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Education

Some College (No Degree) - Environmental Science

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Customer Service
  • Complaint Resolution
  • Quality Control
  • Team Collaboration
  • Food Handling
  • Kitchen Equipment Operation
  • Heavy Lifting
  • Sanitation Procedures
  • Efficiency
  • Workplace Safety
  • Strong leadership
  • Conflict Resolution

References

References available upon request.

Timeline

Team Lead

Panera Bread
08.2020 - Current

Some College (No Degree) - Environmental Science

Harrisburg Area Community College

Similar Profiles

CREATE PROFILE
Natalie Carrico