N'Daia Hamilton
Columbus,Ohio
Summary
Client-based secretarial professional with a profound understanding of office procedures. Excellent customer service, strong attention to detail, presentational skills, and organization. Well versed in MS and Excel. Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
6
6
years of professional experience
Work History
Front Office Manager
St. Stephen's Community House
09.2022 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Waitress
Brio Italian Grill Easton
05.2021 - 08.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
General Manager
City Living Furniture
05.2018 - 08.2022
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Canal Winchester High School
political science and sociology
Capital University
Skills
- Oral and writing communication
- Documentation and control
- Proficient in Word,Excel, Outlooketc
- Policy and procedure modification
Leadership Experience
As a customer service professional, I lead by example with professionalism, integrity, and setting a high standard with my work environment so that the policies and producers of the company are upheld.
Communication Skills
Collaborating with colleagues and clients in a professional and enthusiastic manner whether via email, phone, or face to face interactions.
References
- Tommy Ferguson, Supervisor, St. Stephen's Community House, 614-294-6347
- Charlene Williams, Supervisor, City Living Furniture, 614-653-1611
Timeline
Front Office Manager
St. Stephen's Community House
09.2022 - Current
Waitress
Brio Italian Grill Easton
05.2021 - 08.2023
General Manager
City Living Furniture
05.2018 - 08.2022
Canal Winchester High School
political science and sociology
Capital University
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