Ndayishimiye Francine

• Educated customers on features and benefits of banking products and services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Closed and updated accounts for customers.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Provided advice on different bank products and financial options.
• Educated customers on online banking and mobile banking applications.
• Filed claims to dispute fraudulent transaction on customers accounts

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Completed cycle counts and monthly inventory.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Operated on heat-seal and embroidery machinery to ensure clients get the best result in product

• Trained new hires on customer service policies and procedures.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.

● IT technician who aided customers with troubleshooting

● Utilized the platform facetime as well as phone calls and text messages to assist customers and meet their needs

● Worked alongside subject matter experts and retained valuable knowledge

● Proficient in high volume of work efficiently and effectively

● Assisted in trainings

● Was placed in POC roll

● Created HOA documents and guidelines

● Handled escalations

● Excellent communication skills

● Managed Customers Accounts

● Alternated between multiple lines of contact