N'Dea Hill
Chicago,IL
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Goal-driven and detail oriented, flexible team player with transferable customer service skills to expand knowledge and future growth.
Overview
11
11
years of professional experience
Work History
Production Associate
CINTAS, Professional Uniform and Facility Services
Chicago, IL
10.2023 - Current
- Communicated with other departments to coordinate activities related to product delivery.
- Analyzed data from daily operations reports to identify areas needing attention or adjustment.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Ensured that all safety protocols were followed during the production process.
- Maintained detailed project specification records and issued work orders to outside vendors.
- Used daily system logs to document production information, discussing issues with management.
- Partnered with internal departments to achieve quality project deliverables for all manufactured materials.
- Maintained accurate records of materials used in the production process.
- Reviewed files to ensure essential data was delivered to outside vendors.
Customer Service Representative
Best Foot Forward Solution Services
Hillside, IL
01.2022 - 06.2023
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided customer service to members of government insurance and health plans by highlighting their current plan options for better utilization and health outcomes.
- Handled 100+ calls daily, with duties including reaching out to members & verifying HIPAA, presenting relevant information, and canceling memberships.
- Identified, located, and notified members of screening status.
- Initiated appropriate action to update personal information and ensure the security of members' information.
- Ensured State and Federal Laws pertaining to HIPAA skip tracing activities.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Concierge Supervisor
Titan Security
Chicago, IL
06.2017 - 06.2021
- Supervise the day-to-day operations of an assigned client site.
- Built and maintained healthy relationships while interfacing confidently with people of diverse backgrounds.
- Resolved resident complaints and provided advice and recommendations based on residents’ needs.
- Assisted with administrative duties such as copying & fax requests, receiving and directing incoming and outgoing calls, data entry, and other requests as needed.
- Operated key systems and monitored CCTV operations.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations and inventory control.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
Administrative Assistant
Draper & Kramer- No. 10 Lofts
Chicago, IL
05.2013 - 01.2016
- Assisted Property Management with day to day operations, special projects, and tenant relations through the coordination of tenant requests and administration of maintenance services.
- Maintained a highly organized filing system for leases, insurance certificates, vendors, and contracts.
- Maintained polite and professional communication via phone, email, and mail.
- Proficient with MS Office applications, including MS Word, Excel, Outlook.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Provided secretarial and office management support while building cooperative working relationships.
- Handled incoming calls and directed callers to appropriate department or employee.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
General Studies
Harold Washington College
01.2015
Skills
- Operations Support
- Quality Assurance
- Project Management
- Records Administration
- Data Entry
- Medical Terminology Knowledge
- Clerical Support
- Business Administration
- Advanced MS Office Suite Knowledge
- Strategic Planning
Timeline
Production Associate
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
Customer Service Representative
Best Foot Forward Solution Services
01.2022 - 06.2023
Concierge Supervisor
Titan Security
06.2017 - 06.2021
Administrative Assistant
Draper & Kramer- No. 10 Lofts
05.2013 - 01.2016
General Studies
Harold Washington College
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