Overview
Work History
Education
Skills
Timeline
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NDea Williams

Bossier City,LA

Overview

9
9
years of professional experience

Work History

Picker

Amazon
12.2024 - 05.2025
  • Followed orders precisely for correct items, sizes and quantities.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Worked with customers to pack items according to specific desires and requirements.
  • Pulled orders quickly to maintain demanding productivity goals.

Cma

Louisiana Family Medicine Clinic
01.2023 - 10.2024
  • Improved patient outcomes by developing and implementing individualized care plans.
  • Enhanced patient satisfaction through effective communication and compassionate care.
  • Provided comprehensive healthcare services for diverse populations, addressing acute and chronic conditions.
  • Assessed and diagnosed patients, determining appropriate treatment plans in a timely manner.
  • Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.

CNA

Always Best Care
01.2021 - 01.2022
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Insurance Agent

Teleperformance
01.2019 - 03.2021
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Expanded client base by actively prospecting for new business opportunities and generating referrals.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.

Deli Clerk

Kroger
01.2016 - 12.2018
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Education

Master Of Criminal Justice & Culinary Arts -

LSU Paul M. Hebert Law Center
03.2029

Cma & Cna -

Remington College - Baton Rouge
01.2019

High School Diploma -

Bossier High School
05.2018

Skills

  • Expense Tracking
  • Internal controls implementation
  • Cost Management
  • Accounts receivable management

Timeline

Picker

Amazon
12.2024 - 05.2025

Cma

Louisiana Family Medicine Clinic
01.2023 - 10.2024

CNA

Always Best Care
01.2021 - 01.2022

Insurance Agent

Teleperformance
01.2019 - 03.2021

Deli Clerk

Kroger
01.2016 - 12.2018

Master Of Criminal Justice & Culinary Arts -

LSU Paul M. Hebert Law Center

Cma & Cna -

Remington College - Baton Rouge

High School Diploma -

Bossier High School

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NDea Williams