Summary
Overview
Work History
Education
Skills
Personal Information
Technical And Soft Skills
Timeline
Generic

N'Deah Dismuke

Kennesaw,USA

Summary

Empathetic and detail-oriented healthcare support professional with a strong foundation in patient coordination, digital communication, and customer service. Adept at using technical tools and EHR systems to streamline workflows and enhance the user experience. Seeking an entry-level tech or support role where interpersonal strengths and tech fluency can improve team performance and client satisfaction.

Overview

7
7
years of professional experience

Work History

Patient Care Specialist

Access Nurse
10.2024 - Current
  • Coordinate care between providers, patients, and insurance companies using digital communication platforms and scheduling tools.
  • Provide front-line tech support for patient portals, including troubleshooting login/access issues and assisting with digital form submissions.
  • Maintain accurate and up-to-date electronic health records (EHR) with strict adherence to HIPAA compliance.
  • Use CRM and ticketing systems to track interactions, prioritize requests, and support operational workflows.
  • Collaborate cross-functionally with IT and clinical teams to streamline digital processes and resolve system access issues.

Patient Care Specialist

North Coast Medical
06.2023 - 08.2024
  • Delivered remote administrative and digital support for medical records, scheduling, and patient inquiries.
  • Provided tech-based guidance for patients using online portals and resolved access or data entry issues.
  • Demonstrated reliability and empathy in every interaction, building patient trust and team efficiency.

Lead Patient Care Coordinator

ChartSpan Medical Technologies
08.2021 - 04.2023
  • Led a remote care coordination team, guiding performance and optimizing workflows with tech tools.
  • Analyzed patient and operational data to improve service quality and retention.
  • Trained staff in EHR systems, care protocols, and HIPAA-compliant communication strategies.

Customer Service Representative

Alorica
Kennesaw, USA
08.2020 - 07.2021
  • Handled high-volume inbound inquiries using CRM software and internal knowledge bases.
  • Resolved client issues and provided technical guidance with professionalism and care.
  • Maintained detailed call records and supported service-level goals through efficient issue resolution.

Sales Associate

New York and Company
Kennesaw, USA
06.2018 - 07.2020
  • Delivered tailored product recommendations and maintained a strong customer satisfaction record.
  • Processed transactions using point-of-sale systems and maintained organized inventory.

Education

High School Diploma -

North Cobb High School
Kennesaw, GA
05.2017

Associate of Science - Applied Science

Chattahoochee Technical College
Marietta, GA

Skills

  • Windows and Mac OS
  • Microsoft Office 365 and Google Suite
  • EHR and CRM systems
  • Ticketing and patient coordination
  • Medical records management
  • HIPAA compliance and insurance navigation
  • Effective communication
  • Conflict resolution skills
  • Empathy and adaptability
  • Team collaboration strategies
  • Problem solving techniques

Personal Information

Work Permit: Authorized to work in the U.S.

Technical And Soft Skills

Windows OS, Mac OS, Microsoft Office 365, Google Suite, EHR Systems, CRM Platforms, Ticketing Systems, Patient Coordination, Medical Records, HIPAA Compliance, Insurance Navigation, Communication, Conflict Resolution, Empathy, Adaptability, Team Collaboration, Problem Solving, CPR Certified

Timeline

Patient Care Specialist

Access Nurse
10.2024 - Current

Patient Care Specialist

North Coast Medical
06.2023 - 08.2024

Lead Patient Care Coordinator

ChartSpan Medical Technologies
08.2021 - 04.2023

Customer Service Representative

Alorica
08.2020 - 07.2021

Sales Associate

New York and Company
06.2018 - 07.2020

High School Diploma -

North Cobb High School

Associate of Science - Applied Science

Chattahoochee Technical College

Similar Profiles

CREATE PROFILE