Ndesha Winfield
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills, Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced work at home Agent trained in processing information online and responding to customers. Adept at taking sensitive information from customers such as payment information, addresses and phone numbers to make recurring payments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
2022.12 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
Target
2022.01 - 2022.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Spectrum
2020.11 - 2021.12
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Customer Service Associate
Walmart
2019.08 - 2020.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Sumter High School
Sumter, SC06.2019
Skills
- Complaint Resolution
- Consultative Sales
- Product Knowledge
- Information Security
- Telephone Etiquette
- Customer Focus
- Payment Processing
- Technical Troubleshooting
- Escalation Management
- Time management
- Active listening
Timeline
Customer Service Representative
Continuum Global Solutions
2022.12 - Current
Customer Service Specialist
Target
2022.01 - 2022.11
Customer Service Representative
Spectrum
2020.11 - 2021.12
Customer Service Associate
Walmart
2019.08 - 2020.09
High School Diploma -
Sumter High School